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Director - Product Management, Live Operations

A Little Bit About Us:

Making fans - That’s what we’re all about! Since our humble beginnings in 2011, these two words have driven Big Viking Games to become the successful company it is today. We are focused on making our mark as a next-generation, live operations games company.

We believe that each Viking is unique and brings exponential value to the company. In return, we provide Vikings with the opportunity to solve problems through continuous learning and fostering feedback, ultimately mastering their craft. By investing in our Vikings and in new technologies, we can continue our success for years to come.

The Nitty-Gritty:

Big Viking Games is on the hunt for someone to join our team as our new Director of Product Management. This person will be leading a team responsible for the holistic health of our live game product portfolio - including playership, engagement and monetization. Our ideal candidate is an established game industry live operations expert with experience in managing a frontline team, uncovering and serving player motivations, and is great with people. Does this sound like you? Check out the details below and submit your application!

What You Will Do:

• Understand and build features and events for players
• Product Manage the Live Operations operations for our portfolio of games
• Represent the product portfolio to stakeholders for business performance and strategy and be the go-to person on a daily basis
• Define and execute the product, content & services roadmap for live ops games
• Metrics and Data-driven decision making, reports and tactics to improve revenue, game health and player happiness
• Oversee Product Managers on creation and execution of a multi-quarter calendar of planned content updates, item pricing strategy and sales events to drive game revenue to hit planned KPI targets
• Oversee product marketing campaigns, brief creation and managing User acquisition and new User reacquisition campaigns.
• Take an analytical approach to and breakdown player behaviour, product state and calendar seasonalities to understand what works for our games and player communities
• Be highly responsive to critical events in the game like unusual sales performances and player service issues by determining our response and player messaging strategy in such events
• Collaborate with Product Management and Production to hit goals optimally
• Support the product feature and tool roadmap by surfacing unmet player and admin needs

Job Requirements:

• Bachelor's degree in engineering or equivalent experience; MBA preferred
• At least 5 years of experience in a product leadership role
• Minimum 7 years of experience in a Live Ops Management or Product Management role specific to live ops role for a game or SAAS/E-commerce equivalent
• Proven ability to successfully manage multiple products to higher business performance
• Experience coaching and growing others in the field of Product Management
• Experience in creating requirements for and owning the performance of a Business Intelligence system
• Experience in designing and implementing Business Intelligence practices
• Web and Mobile User Acquisition Experience
• Strong quantitative skills, preferably in consulting, finance or games
• Strong familiarity and ability with Excel, Tableau, and other data analysis or visualization tools
• Track record in owning, building and iterating teams and processes
• Deep interest in games
• Clear verbal and written communication skills

The Loot:

• Competitive salaries, Group Retirement Savings Plan matching & participation in the Employee Stock Option Plan
• Comprehensive benefits package (health, dental, and vision), including generous time-off policies
• To ensure our employees’ safety, we are currently working remotely

Become a Viking:

Are you cut from our cloth? Does the idea of working for a gaming company and doing what you love every day get you so excited you kind of want to scream? Great! We want to hear from you! Submit your application today!

Big Viking Games is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.