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Director Of Technology Operations

At Improbable, we’re bringing together technology and games to create new opportunities and experiences. In order to achieve this, we need unique perspectives from diverse people, empowered to revolutionise how online games are made, delivered and paid for.

We believe one of the biggest, most impactful changes to the way we live our lives is going to come from the medium of games. Realising new communities, societies and vocations through virtual worlds is what drives our people and gives them purpose.

This role will report to our VP Technology, Game Studios and will lead and mentor a multi-disciplinary team responsible for supporting our games including: Compliance and Certification, Customer Service, Internationalisation Services, Live Services, Quality Assurance, and Submissions.

As the Director of Technology Operations, you will:

• Build a collaborative, diverse, and scalable publishing platform services team
• Develop the strategy and framework for all necessary support services
• Partner closely with with game studios to adapt and customize services to fit their needs and the needs of their players
• Outline and oversee a multi-year roadmap that drives both products’ and players’ experience from launch through live services
• Lead a collaborative, cross-functional product team that consists of internationalization service, live services, project management, and quality assurance
• Manage all aspects of global compliance and certification
• Develop, monitor and continue to assess strategic priorities
• Draft reports, pitch decks, or presentations for department, company or board level distribution
• Review, design, and execute on improvements to org structure, find knowledge and skills gaps and help address themVendor management, including invoice approvals, contracts and regular governance meetings
• Overseeing large, often cross-functional department-wide projects or initiatives
• Creating systems and processes to streamline operationsCreating & updating dashboards for reviewing OKR’s
• Planning and coordinating department level events e.g. Hackathons

We'd like to hear from you if you identify with the following:

• 7+ years in a business management / Chief of Staff or operational role
• Demonstrated experience as part of a team that has launched or brought a new product to markets on a global scale
• Significant experience managing associated services in gaming or technology
• Proven experience organising and directing multiple high-impact teams and departments
• Excellent communicator in written and verbal form, with track record of being able to influence and effectively collaborate
• Extremely versatile, dedicated to efficient productivity
• Experience planning and leading strategic initiatives
• Experience with data analysis
• Experience with budget management
• Consulting experience with a focus on operations management
• Proven success in a project coordination role
• Nimble business mind with a focus on developing creative solutions
• Strong project reporting skills

The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Improbable are made up of an incredible range of talented people. Improbable is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.