Director, Live Service Delivery

Electronic Arts
15 days ago

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Director, Live Service Delivery

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

And we want you to join us. We’re hiring a Director of Live Service Delivery .

We’re seeking an exceptional leader to drive high-quality team engagement, improve service efficiency, maximize business development opportunities, and model a culture of continuous improvement and customer service excellence. This role will lead the delivery of service in live channels (phone, chat, e-mail, tickets) through internal management teams and partner management.

This role is part of EA’s Customer Experience organization and will report to the Senior Director of Service Delivery Operations . The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

So how does the Director of Live Service Delivery make great experiences for players? They:

If this role is for you, then you are:

If you’re interested in this role, you’ll need these skills or experiences :

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