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Director Experience, Ubisoft D2P (Direct-to-Player) (F/M/NB)

Job Description

We are looking for a Director of Experience to elevate the Direct to Player consumer experience to new heights. Reporting to the President of D2P, you will build the CX, UX, UI strategy, optimizing and transforming all customer journeys and experience with the goal of creating flawless user experiences, brand-defining experiences, disruptive market positioning and business results. You are comfortable making recommendations based upon business cases, gathering cross-functional alignment, and responding to internal client’s needs. You are passionate about what you do and will make working fun.

ROLE

• Are the voice of the consumer amongst the D2P leadership team and educate, inspire, and advocate the role of experience design across the whole D2P organization
• Set CX/UX/UI product vision and strategy
• Build a collaborative partnering with our different business leads, solution team, marketing organization, cross functional expert teams and consulting with publishing teams, to drive ideas from conception through execution and evaluation
• Set-up and leverage performance dashboard, consumer research and analytics tools to develop a deep understanding of customer behaviors and desires, map consumer journeys, and translate into quality features, projects and experiences
• Drive next gen Experience through innovation, thought leadership, pushing further usability standards and industry best practices
• Establish performance indicators across the journeys, own satisfaction & NPS studies and follow through with improvement concepts
• Build an industry-leading customer experience and design team, recruiting, leading and mentoring a growing team of more than 5 professionals
• Manage multiple priorities and get coherent results in a fast pace and dynamic environment.

Qualifications

• Very strong experience in digital marketing leadership; eCommerce, subscription, travel or omnichannel is preferred.
• Strong portfolio demonstrating the impact of your work on the user experience and business results generated as a result.
• Great storyteller you can bring a level of understanding of our customers, supported by data, to our decision-making process.
• Very strong experience managing a team of direct reports
• Experience establishing clear and effective metrics and a measurement framework to approach user journey, experience & business results.

Additional Information

This position is based in Saint-Mandé (Métro St Mandé - line 1 / RER Chateau De Vincennes - line A).

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.

Company Description

This job is not specific to one region. Candidates from anywhere are encouraged to apply.

Ubisoft is committed to enriching players’ lives with original & memorable entertainment experiences. We build worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self discovery.

At Ubisoft, you’ll grow and collaborate with highly talented teams from around the world. Our massively friendly work environment will inspire you to go above and beyond to create worlds people will fall in love with.

As part of the Direct to Player organization, you will help build the best way for our players to access our games, working to enhance the direct relationship we have with players weather they choose to buy games on the Ubisoft Store or subscribe to Ubisoft+, becoming their destination of choice to play their favorite games.