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Senior Director, Development Services
1 year ago
Who we are
At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and background impact the games we make.
We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we’ll be making as well as the overall direction of the company. If you’re passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.
About the role
- Set up, evolve, and scale Dev Services at all the various stages as the company grows. Developer Services include QA, CS, and Localization and span across our portfolio of games that will be in different stages of development.
What you’ll achieve
- Thoroughly understand the games pipeline to design, build and manage a central teams that delivers development services to our game teams, starting on day 1 with QA and Localization
- Define the quality bar of the Quality Assurance, Customer Support, and Localization teams
- Implementation of a system, processes, tools, and resources that defines and upholds the quality bar of the teams
- Strategically determine the best ways to service the production needs whether that is embedded resources or centralized service teams across vertices of requirements, quality, and cost
- Work closely with stakeholders to understand their needs, transparently define and communicate what Dev Services will need to be successful
- Set quarterly and yearly goals that evolve the team and consistently raises the bar of excellence
- Define which services should be built in-house versus outsourced (or a combination of both)
- Measure effectiveness and report on status and costs
- Consistently maintain a high NPS with the teams you are providing a service to
What you’ll need to be successful
- Deep understanding of Dev Services and what ability to articulate good looks like
- Proven experience executing on strategies
- Understanding of how development cycles work in either games or software
- Ability to build strong productive relationships with cross functional partners and game teams across the company
- Experience building, managing, and scaling a team
- Deep understanding and empathy for building out service teams and balancing requests with organizational goals
- Continuously looking for ways to improve and iterate of existing frameworks or building anew for best results
#LI-Remote
Why join us
There are many reasons to join us, but here are a few:
- We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community
- We're not just about making Games Where You Belong. We're also about building communities where our people belong. That's why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth.
- Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming
Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
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