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Director, Community Ops International

Twitch
San Francisco, CA
26 days ago
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About Us

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide and Instagram channel to learn how to ace our interview process.

About the Role

Twitch is looking for an experienced Operations Leader to spearhead its Customer Trust Operations throughout the Europe, Middle East and North Africa (EMEA) and Asia Pacific (APAC) regions. This is an important and visible role with responsibility for all aspects of international operations within Customer Experience and Trust & Safety Operations.

Customer Trust is at the core of our efforts to keep Twitch a welcoming, safe and trusted place for people to build communities. The Senior Manager of Community Operations (International) will therefore be an essential element of the Customer Trust team, managing managers from our distributed locations and a total headcount of 22 FTEs.

Reporting to the VP of Customer Trust Operations, you will help serve our thriving global community. We look for the qualities of initiative, and sound decision-making in all candidates, and will seek someone with an background in operational management in the fields of online Trust & Safety, content moderation or customer service.

You can work in Seattle, WA, Irvine, CA; San Francisco, CA or remotely in the US.

You Will:

You Have:

Bonus Points

Perks

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Twitch values your privacy. Please consult our Candidate Privacy Notice , for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8363

#LI-Remote #RemoteFriendly

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience . Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.twitch.tv/jobs/en/#learn-more. Applicants should apply via our internal or external career site.

Remote US Pay Per Year

$126,900 — $236,000 USD

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