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Director, CXS Training and Development

What you'll do

• Build strong working relationships with other functional teams to promote knowledge management initiatives and ensure the free flow of information.
• Establish the strategies to develop content, communication and training needs on knowledge processes and systems. Evaluate the sustainability of our current approach to optimize for the future.
• Champion continuous improvement and learning, ensuring everyone is responsible for owning and maintaining community content.
• Define procedures for searchable, up-to-date knowledge across the various teams and integrated apps.
• Play a key role in determining department strategy, including expanded training offerings, content and knowledge base to increase quality in execution, and support the day-to-day activities to ensure success and accountability.
• Create and monitor training metrics and performance indicators to assess the effectiveness of training initiatives and identify areas for improvement.

What we're looking for

• Bachelor's degree required (Masters preferred) in education, instructional design, or relevant field.
• 7+ years of experience, including 3+ years managing technical teams. Background in leading content and information strategy across an organization.
• Proven track record of designing and delivering training programs that drive user adoption and satisfaction.
• Individual is highly motivated, constantly collaborating with Sales, PMO, Product, D&D, and Leadership to advance our Product portfolio position in our customer base through knowledge-driven strategies.
• Experience with Salesforce and LMS administration.
• Excellent communication, collaboration, and analytical skills.
• Must be able to travel up to 25%

Travel Expectations