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Digital Solutions Analyst

Job Description

*1 year contract*

Summary:

The Analyst works within the Knowledge Management team with internal clients to identify and transform the business needs into digital solutions. He/she works on projects for new needs as well as on operations to improve current processes.

Responsibilities:

The main and usual functions for this position are:

• Analyze business issues related to the digital solutions supported by Knowledge Management ("team workspace", "internal event", "local intranet", "engine documentation", "department showcase", etc.);
• Determine the real collaboration and sharing needs of the stakeholders beyond the wishes they express by analyzing their problematic, context and validating the needs at the origin;
• Analyze and synthesize information provided by stakeholders; produce written content for fit/gap: evaluate gaps bringing added value to the product for the clients and recommend improvements produced as a consequence;
• Identify and analyze the various digital solutions, and recommend the ones to adopt to answer needs; analyze costs, benefits, risks, constraints and opportunities to consider within the reach and scope of the project;
• Collaborate with the product manager to improve digital solutions;
• Be an advisor regarding the best way to use the tool, the navigation structure and the best practices to improve the tool;
• Contribute to defining and prioritising required features. Ensure approval of the recommended digital solutions by the stakeholders;
• Configure parameters and system options; create test cases and conduct testing; support the User Acceptance Testing phase (UAT);
• Coordinate, follow-up on activities and deliverable with the teams involved in the solution deployment;
• Provide technical expertise on business requirements for system functional specifications;
• Monitor market trends and best practices within their expertise field;
• Carry out all other related task.
  

Qualifications

Education:

• Bachelor’s degree in Management Information Systems, Computer Information Systems, Computer Science, or a related field;
• Education related to Knowledge Management or information technologies, an asset;
• Certification of Competency in Business Analysis™ (CCBA®) designation from IIBA, an asset.

Experience:

• Minimum of 2 to 3 years of experience in business analysis or equivalent experience;
• Use and configuration of one or more collaborative suites;
• Experience in project management; • Experience in customer service;
• Experience with ITIL processes an asset.

Skills:

• Great communication and listening skills, oral and written
• Analysis and synthesis skills
• JAD facilitation skills
• Master problem resolution
• Flexible and autonomous
• Organize and manage several projects simultaneously
• Be comfortable in a multicultural environment, be open-minded
• Data analysis skills (using Excel, SQL or other tools)
• Passionate by technologies and open

Knowledge:

• Bilingual (French and English);
• Interest in knowledge management, collaboration and associated technologies;
• Knowledge of Office 365 (Teams, Outlook, Share Point);
• Knowledge of Atlassian products (Jira & Confluence);
• Good knowledge of business process design;
• Good knowledge of Requirement Management;
• Good knowledge of the analysis and conception of IT software and systems;
• Understanding of the project lifecycle and resources involved;
• Understanding of different project delivery methodologies (Agile/Waterfall), an asset;
• Knowledge of an IT service management product;
• Understanding of interface ergonomics and design;
• Basic understanding of IT infrastructure and it’s relation to applications and business services, an asset.