The Role
Lumeto is searching for an IT Support Technician to assist in the installation & configuration process and support our Virtual Reality hardware and software units. This role will have you working closely with our Device & Logistics Coordinator under the Live Operations Team to help get devices set up and ready for testing events and deployments.
As a Device & Logistics Technician you will procure, install and configure VR and computer hardware. You will also provide device support to our customers and diagnose, repair, maintain and track hardware and software components.
The ideal candidate has a background in IT and logistics, with prior experience setting up hardware, updating & deploying software to remote devices, responding to support tickets and troubleshooting devices & systems, as well as experience with Virtual Reality headsets (Oculus Quest 2).
Key Responsibilities:
Device Management & Logistics
- Purchase, receive and inventory new hardware
- Manage and track device inventory (incoming/outgoing)
- Package, ship and track delivery of ready units to client sites
- Coordinate shipping and return of units
- Prepare units and logistics for on-site events
- Prepare necessary demo units for testing events
- Monitor software, hardware and network requirements
- Prepare weekly supply chain status reports (request > source > prepare > deliver > support > return)
- Prepare weekly dashboard reports on deployment success and status
Device Installation
- Install and configure hardware and software components
- Install remote management software on new headsets
- Perform QA tests on new hardware and software for go-live
- Push build updates to devices remotely through VMware
- Update systems to enable compatible software
Device Support
- Assist with remote onboarding and pairing of devices with field users
- Respond and resolve customer and internal device support tickets
- Troubleshoot hardware and software issues
- Troubleshoot returned or damaged units; process Oculus hardware claims
- Support LiveOps related IT setup such as network connectivity troubleshooting
- Travel to client sites and provide technical and operational support for events
- Record common technical issues and consolidate into FAQ documentation, and the respective workaround solutions and/or updates as the issues are no longer applicable
Company Description
Lumeto is an immersive learning and spatial solutions company, founded by a team of technology and content veterans passionate about the possibilities of spatial computing. Lumeto enables the future of work through its advanced XR simulation, training and skills assessment platform, Involve XR. Working with global enterprises across VR, AR and MR platforms to build, integrate and deploy scalable learning solutions, Lumeto currently operates across: health and safety, field operations and soft skill development. Visit https://lumeto.com/ for more information.
What We Offer
Appetite for adventure? Bored of bureaucracy? Rearing for responsibility?
If this speaks to you, Lumeto is the place for you. We offer the opportunity to work on incredible projects with great people, break out of corporate bureaucracy and take on leadership opportunities. Our employees have a voice in our work to revolutionize the workplace with spatial technologies.
Where We Work
We work together in a new 8000 sq. ft studio in Toronto featuring a state of the art motion capture facility, located just minutes away from both Dundas West and Lansdowne Subway Stations, off the main road. Our staff love our hidden XR and Virtual Production paradise.
Core Values
Our core values support teamwork and transparency that allow us to create more together than we could alone. Through ongoing learning and self managing initiative we seek to improve our skill sets, find better ways of working and ultimately deliver creative experiences that make our customers say ‘wow’!
- Find Learning
- Design for Wow
- Work for Teamwork
- Take Initiative
- Interact with Transparency
We are an employer who values diversity and inclusion. We welcome different perspectives that come from lived experiences. Interacting with transparency is important to us in every aspect of our work. We strive for an open, honest, and effective workplace because trust is the foundation of our company. We are open to thinking differently, accommodating your needs to succeed, and straying from the conventional.