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Developer Support Engineer - Deployment

The opportunity

Unity provides a growing range of products to our customers as solutions for use in industries beyond games. For example, Pixyz, Reflect and Forma. These products complement the core Unity Engine and Editor used by thousands of developers worldwide.

Unity's Customer Success Everywhere facilitates these products' adoption reactively and proactively. In our team, we support customers deploy Unity products into enterprise environments, with dedicated setup assistance.

We are looking for a support engineer with experience in corporate IT settings and network security, to help customers get up and running with the entire Unity product range, plus provide technical support for the products themselves.

You will need good problem-solving skills, curiosity, teamwork and a desire to learn. Customer support is done via online tickets, video calls/conferences and occasionally onsite.

This is a permanent position with preference to be based in our Brighton office.

Responsibilities

• Working alongside enterprise customers IT department, supervise the technical onboarding process according to the Unity network requirements.
• Be the first point of contact for technical inquiries from customers, using the Zendesk ticketing system to handle and prioritise issues.
• Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so.
• Maintain excellent relations between the Products Support team and other departments within Unity.
• Contribute to the documentation and other resource materials.

Requirements

• Experience configuring Proxy and Firewall in corporate environments.
• Familiarity with Security standard methodologies (IE. understanding authentication systems and types, encryption algorithms and techniques).
• Being a power user of different OSs (IE. using a CLI, Setting up Services and handling Registry, working with system logs and remote connection tools).
• Passion and determination to tackle customer problems.
• Excellent written and spoken English communication and listening skills.
• Able to manage your own time effectively, set priorities and work independently towards a goal.

Bonus points

• Customer-facing, technical support or QA experience.
• Interest in, or experience with developing games/apps with Unity.
• Familiarity with High-level programming languages (IE. Python, Javascript).
• Knowledge of 3D authoring packages and/or RT3D requirements and constraints.

Please note

Relocation support is not available for this position.

Immigration - Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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