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Developer Relations Manager, Americas

The Developer Relations Manager oversees the day to day tasks and resources of a growing team of Support Engineers and Technical Artists who provide technical support to Unreal Engine licensees for game and non-game (enterprise) verticals. The ideal candidate will have experience leading a customer-facing technical team (preferably developers) and a passion for delivering excellent support to internal and external customers. The ideal candidate will be both proactive and reactive and a vision for building out a true developer relations program that supports the worldwide support team.

Responsibilities:

• Lead a team of Support Engineers and Technical Artists, including hiring, mentoring, and performance management
• Identify and implement efficiencies in process and communication that improve the experience of both internal and external customers
• Establish and reinforce best practices for developer relations
• Drive the creation of knowledge base articles and documentation to proactively address needs and document the developer relations process
• Create and maintain analytics to identify areas for change and monitor ongoing processes.
• Develop a pipeline for recruiting Support Engineers and Technical Artists, as well as pathways for growth within the team and beyond
• Build relationships across the organization and its customers to ensure that the team is collaborating effectively and providing value to Engineering, Sales, and other stakeholders
• Serve as an escalation point of contact for your team, as well as an interface between Sales, Support and Engineering
• When needed, facilitate in-person customer and partner interactions, in conjunction with the appropriate Business Development Managers

Minimum Qualifications:

• Bachelor's degree (computers, math, science preferred) or equivalent work experience
• Demonstrated experience leading a technical, customer-facing team
• Excellent written and verbal communication skills
• Excellent logistic, project and resource management skills
• Passion for mentoring and helping other developers
• Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes
• Understanding of the Unreal Engine (preferred)

Moderate travel (>15%) is expected in this role.

This is going to be Epic!

#LI2