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Desktop Support Specialist

THE VOID

We live in an age where endless entertainment options exist at our fingertips, yet we still have a real need to get out of the house and share new experiences with our friends and family. At THE VOID you will walk into new dimensions and experience worlds without limits. From fighting intergalactic wars on alien planets, to casting spells in the darkest of dungeons, THE VOID presents the Future of Entertainment. Only limited by imagination, our advanced Virtual-Reality technologies allow you to see, move, and feel our digital worlds in a completely immersive and realistic way. Our VOID Entertainment Centers (VECs) are coming to major cities throughout North and South America, Asia, Europe and Australia. More than watching a movie or playing a game … in THE VOID you will live an adventure.

The Role

Responsible for the supporting the technical needs of the corporate staff through top level desktop support. You will Provision new user accounts, hardware, and software. Troubleshoot hardware and software of end users. You will also run network cabling under desk and in ceilings as well as maintain documentation. As part of the role, you will receive calls and work tickets for onsite and remote location support as well as troubleshoot hardware and software on workstations and servers.
You will also perform preventative maintenance and work with engineers and DevOps to overcome tech related issues. You will also participate with the IT team on other projects.

Required Skills

• Minimum of 3 years of desktop support experience
  
• Experience in building computers and troubleshooting each of their components.
  
• Experience in VOIP systems
  
• Experience in Teleconference systems.
  
• Experience administrating Office 365.
  
• Experience administrating Active Directory.
  
• OS deployment automation for Mac and Windows.
  
• Virtualization
  
• Extensive experience with OSX, Windows 10, and server 2016.
  
• Strong customer service skills
  
• Working knowledge of PowerShell
  
• Linux experience
  
• Networking fundamentals
  
• Passion to learn

Strongly preferred

• 4 year degree in tech related field.
• Cisco, Palo Alto, and Sonicwall experience.
• Azure experience.

PERKS & BENEFITS

• Competitive Salary
• Medical, Dental & Vision Insurance
• 401(K) plan with employer matching
• Generous PTO Policy and paid company holiday schedule
• Work with a team of smart and motivated people on a cool and unique product