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Data Manager / Support Engineer [Snowdrop]

Job Description

The Snowdrop DevOps team develops tools and processes to make shipping games as effortless and pleasurable as possible. We’re looking for a Data Manager to work together with developers in all roles across multiple game projects to optimize the way we make games. You define and promote best practices, and you identify bottlenecks and problem areas and push to get them fixed. You perform advanced troubleshooting of issues in many areas.

As Data Manager you will build a deep and wide understanding of Perforce, as well as gain experience in many other areas such as the Snowdrop engine and editor, OpenStack, Grafana and ELK, Active Directory, C#, and a host of specialized internal tools.

This is a permanent position based in Malmö, Sweden, and requires working onsite. We kindly ask you to apply with your CV and message to the hiring manager / cover letter in English. Applications will be reviewed whilst the job-ad is posted.

Responsibilities

• Provide end-user support for version control systems, build systems, and the Snowdrop editor and related tools
• Identify patterns in support requests and push for improvements in tooling and processes
• Advise collaborators on management of source data, build artifacts, and everything in between
• Assist in maintaining and developing our build farm
• Assist in implementing DevOps Practices in supported game productions

Qualifications

You as a person
Being service minded comes naturally to you, and you might have experience in IT support roles. Flexibility and your proactive problem-solving approach enable you to deal with our evolving environment, whilst collaborating with a lot of different partners through the organization. You find great joy in understanding how things work, and you take every chance you get to troubleshoot outside of your current area of expertise. You are highly organized and gladly share your ideas on how we can improve everything from JIRA dashboards to user management. You are not satisfied until everyone else is, and until everything actually works. Besides the above we’re looking for someone aligned with our core values and the following skills and experience:

• Knowledge of version control systems
• Professional experience of 2nd line technical support/ helpdesk in a tech/software/game company or equivalent. OR has experience working as with QC in software or game development

You have either experience/ knowledge of or are interested in:

• Scripting/Programming; C#, Python 3 or PowerShell, to automate tasks like installation and configuration of required tools
• Virtualization (OpenStack, vSphere)
• Active Directory
• Perforce

Good to know
As we aim to build a team who continuously push the boundaries of what’s possible within game development, we might ask you to do a practical test as a part of the recruitment process. We look forward to receiving your application and learning more about you. Meanwhile, pleasecheck-out the videos posted below and our employee perks here, to gain greater insight into life at Massive.

Additional Information

Longing to be part of a fun, creative and passionate workplace? We can offer you this and more in an open and friendly environment where you will work with some of the best craftsmen in the industry. Are you up for it? Come aboard for the ride!

Massive Entertainment is a premier producer of games and interactive entertainment for the global market. The studio is located in Malmö, Sweden and fully owned by Ubisoft Entertainment, the world’s third largest independent video game publisher. We are more than 650 people from 45+ different countries working together to produce major titles such as World in Conflict, Far Cry 3, Tom Clancy’s The Division and our latest Avatar Project.

We value diversity at Massive and promote a family-friendly culture and a gender-balanced work environment, where equal opportunities play a meaningful role in the day-to-day operations of our studio.

Ubisoft is committed to enriching players’ lives with original & memorable entertainment experiences. We build worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self-discovery.

At Ubisoft, you’ll grow and collaborate with highly talented teams from around the world. Our massively friendly work environment will inspire you to go above and beyond to create experiences and brands people will fall in love with.

All your information will be kept confidential according to EEO guidelines.