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Data Scientist (Fraud & Game Surveillance)

WHO WE ARE

NCSOFT is a premiere digital entertainment company and global publisher with worldwide locations and more than 4,000 employees focused on bringing extraordinary games to life for millions of fans around the world. Established in 1997 and headquartered in Seoul, South Korea, we quickly became a key leader in online games. Best known for critically acclaimed franchises including Lineage, Aion, Guild Wars, and Blade & Soul, NCSOFT is also one of the world’s top mobile developers with Lineage 2M occupying the #1 grossing revenue slot on Google Play. Our core goal is making people in this world happier by delivering games that entertain a globally connected audience has remained the same.

We are looking for a Data Scientist to join our Fraud and Game Surveillance Unit and help us keep our games safe and fun for all our players. We are looking for someone with a burning curiosity about our players and our games, someone who can go deep to find answers and bring back actionable insights. The ideal candidate is equally passionate about machine learning and improving the player experience. This role will partner closely with design, engineering, and customer service to help create and maintain a safe and welcoming environment for all our players. You will help build tools to detect toxic chat and sift PvP match records to find cheats and bots. This is your chance to help make our games safer, friendlier, and more fun.

WHY JOIN THE CUSTOMER CARE TEAM?

• You are a passionate gamer . You will join us in supporting multiple AAA titles. We are all gamers and we love helping our fellow players!
• You enjoy creating positive user experiences. This is at the core of what we do. You think about how we best prevent players from having to contact us and how to make their interactions with our team seamless. You learn from negative feedback and get satisfaction from positive outcomes.
• You love a challenge. You will encounter daily opportunities to overcome new challenges and problems. You thrive in a fast-pasted, high-volume work environment.
• You love to share your knowledge and experience . We know our games and our player base inside and out and we leverage that knowledge to drive improvement. You are good at finding ways to best impart your knowledge to internal teams and our customers.

WHAT YOU'LL DO

• Use SQL, Tableau, and other tools to query gameplay data.
• Conduct quantitative and statistical analyses on gameplay and financial data.
• Create and maintain accurate and comprehensible data visualizations and dashboards.
• Create and deploy machine learning models to model and predict player behavior.
• Work collaboratively with designers, engineers, customer service, and the community team.
• Stay actively engaged in our games and develop a deep understanding of game mechanics including gameplay and economy.

WHAT YOU'LL NEED TO BE SUCCESSFUL

• A passion for games and the gaming industry.
• Demonstrated history of turning raw data into actionable insights.
• Advanced SQL proficiency, including experience querying and visualizing large, complex data sets.
• Strong quantitative skills, and experience utilizing scientific analytic methods, qualitative methods, and quantitative analysis techniques, as well as predictive modeling.
• Ability to effectively communicate with people at various levels of business and technical expertise, including the ability to simplify difficult technical concepts.
• Ability to translate academic research into application.

EDUCATION/TRAINING/EXPERIENCE

• Bachelor’s degree in statistics, analytics, data science, psychology, or related quantitative field. MS or PhD strongly preferred.
• 5+ years hands-on experience working with data.
• Experience with natural language processing would be very useful.

PLUSES

• Prior experience in fraud detection.
• Experience playing NCSOFT and ArenaNet games.
• Experience with big data software like Hadoop.
• Experience with other Business Intelligence backend and analytics applications.

We are open to this role being based in Bellevue, WA or Aliso Viejo, CA.