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Customer Support

Are you someone that enjoys interacting with other people?

Do you love problem-solving and helping others?

Do you like working with people from all sorts of backgrounds and expertise?

Then this could be the role for you!

We are looking for someone like you to be our new Customer Support superstar and join our passionate and talented Marketing team, where we are building on the years of success that Rebellion has enjoyed.

What you’ll be doing:

This role will work within our Marketing department as part of the Customer Support team, this role will be responsible for responding to inbound communications from players of Rebellion’s games, delivering excellent user support, data tracking and key problem-solving expertise.

Responsibilities:

• Taking responsibility and ownership for excellent service to Rebellion’s gaming customers and players via an open, honest and consistent tone of voice.

• Building an excellent knowledge of Rebellion’s gaming products and services to answer queries accurately.

• Developing a positive working relationship with internal stakeholders, including development teams, to gain regular access to game updates and solutions/fixes to problems.

• Communicating common threads/themes/issues from players to the development teams, alongside the Community Team.

• Writing and updating self-help and FAQ articles for our Help Centre to assist customers and players.

• Optimising our work processes, by keeping up to date and exploring effective and efficient processes and ways of working to best serve our players with a continuous focus on performance.

• Updating and seeding information to wider marketing team, specifically related to current and future product campaigns.

• Helping to manage moderation of Rebellion’s game-related public forums, and responding to player comments as and when necessary.

• Providing key data on our customer support activities to key stakeholders to ensure our qualitative and quantitative objectives are always properly met.

Requirements

• Customer Support experience in a similar role
• Excellent written and verbal communication
• Ability to communicate detailed solutions to any problems encountered
• Can manage time and work under pressure to tight deadlines at all levels
• Ability to manage the demands of numerous people and tasks
• Ability to make decisions and act upon them
• Able to work on own initiative and within a team environment
• Able to deliver consistent friendly and professional service
• Self-motivator and able to motivate others
• Assertive and able to influence
• Creative aptitude
• Customer focus
• Diplomatic when faced with issues
• Presentation skills

Benefits

About Us:

Rebellion is a leading developer and publisher of games, and is also one of Europe’s biggest independent studios operating across books, comics, TV and film. Our Sniper Elite series is renowned for its authentic stealth and sniping gameplay with more than 35 million players worldwide. The Zombie Army franchise is a spine-chilling zombie shooter, and the recently released Evil Genius 2 is a satirical spy-fi lair builder where YOU are the criminal mastermind!

And those are just the projects you know about – there are loads more!

Diversity and Inclusion at Rebellion

We are actively recruiting for a diverse team and continue to develop a culture of growth and inclusion. Rebellion encourages innovation in all areas and we look forward to hearing how you can help us to be better. We would like to invite all demographics of culture, gender, ethnicity, neuro-diversity and beyond because we believe a representative team makes better games and provides a better working life.