Customer Support Specialist for Warhammer The Horus Heresy: Legions

Are you passionate about the Warhammer universe? Do you love gaming, especially strategy card games? If so, then we are looking for you!

About:

Everguild is an ambitious game development studio committed to making long-lasting and free-to-play digital card games with deep and exciting gameplay, carefully crafted lore and strong communities of players. It is part of Stillfront Group, a global games company with 23 studios and a broad games portfolio enjoyed by almost 70 million people every month.

Besides continuing to grow its flagship title, Warhammer Horus Heresy: Legions, Everguild is currently working on the upcoming Warhammer 40,000: Warpforge, based on Games Workshop’s iconic universe.

Required Application Materials:

• CV in English.
• Cover Letter which should include:

a) Why are you interested in working at Everguild.

b) Your experience with “Warhammer The Horus Heresy: Legions”.

Customer Support Specialist:

We are looking for a talented Customer Support Specialist to help ‘Warhammer The Horus Heresy: Legions’ players around the globe with their queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have, ensuring the smoothest play experience possible.

What you’ll do:

• Provide superb Customer Support experience to players, assisting them with issues and queries through our different channels and ensuring all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority.
• Investigate and provide information to customers about game related queries, account status, transactions and technical problems.
• Analyze, summarize and report product malfunctions, feature requests, player complaints and feedback with the development team. Remain up to date with the latest developments in the game.
• Constantly keeping yourself updated in terms of game/features/design/procedural changes.

What we seek:

• Native level fluency in English, particularly reading & writing.
• Excellent knowledge of “Warhammer The Horus Heresy: Legions” game.
• Self-motivated, high level of commitment and a proactive attitude with the ability to work productively and collaboratively within a team.
• Robust attention to detail, communication and troubleshooting skills.
• Passion for strategy card games.

Extra Awesome points for:

• Fluency in any of the other languages supported by the game.
• Work experience in a customer support or community management role.
• Work experience in other roles within the game industry.
• Knowledge of game design.
• Experience with Unity Engine.

Joining Everguild you can expect:

• Full-time employment with competitive salary, based on experience.
• Fully remote work, with regular company-wide meetings in person.
• Work-Life Balance: Flexible working times and places.
• A pivotal role in a fast-growing studio.