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Customer Support Specialist

HRMS Solutions Team is looking for a customer-oriented individual to join us as a Customer Support Specialist.

HRMS is an internal Wargaming system based on SAP SuccesFactors cloud software that is aimed to automate variety of HR and financial processes. The system is implemented in all our offices (Europe, Asia and USA), so you will deal with big amount of multilanguage users.

The Support Team plays an important role by providing the1st level of support. You will give online consultation (in English and Russian) on system functionality, escalate user’s request to the correct team while also working on new projects and solutions designed for Wargaming needs.

What will you do?

• Give online support (via skype, email, JIRA) to our customers;
• Provide consultation, issue resolution or its escalation to the correct level of support within a defined timeframe and according to SLA;
• Analyze customer needs and proposed workflows to cover them;
• Collaborate and communicate with teammates;

What are we looking for?

• Fluent English (both spoken and written) is a must;
• Experience on the same position or in HelpDesk, Call Center, Client Support;
• Proficiency with computers is required along with an aptitude to learn our systems (JIRA, Confluence, etc);

What additional skills will help you stand out?

• Software support experience;
• Good understanding of complex HR processes and/or familiarization with HR systems;
• Training courses, user guides creation;

We offer:

• Full-time position with flexible hours;
• Mentoring during the adaptation period;
• Working in young enthusiastic team;
• Professional growth;
• Valuing of new ideas, initiative and analysis;

Our aim is to provide a service that is highlighted by individual approach and customer care. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!

About Wargaming

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has grown to become one of the leaders in the gaming industry with 5,500 employees and 18 offices spread all over the world. Over 200 million players enjoy Wargaming's titles across all major gaming platforms. Our flagship products include the free-to-play hits World of Tanks and World of Warships, as well as World of Tanks Blitz — the critically acclaimed mobile tank shooter with cross-platform support.

A career in our company is always an interesting challenge, as well as the experience that you gain working together with world-class experts.

Are you up to the challenge?!

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