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Customer Support Representative - Tier 1

Who We Are

• Linden Lab, founded in 1999, a pioneer in the creation of virtual worlds
• In 2003 we launched Second Life, the largest and most successful 3D virtual world created entirely by its users
• In 2019, we unveiled Tilia, a registered money services business and fully licensed money transmitter that powers virtual economies
• A group of incredibly talented and diverse employees

Who You Are

• Passionate about Customer Service
• Have excellent verbal, written and listening communication skills
• Organized, able to multitask and work under pressure while communicating effectively to multiple individuals at once
• Patient and have the ability to understand the unique needs of our Residents and provide effective solutions
• Good team player, self-initiative and strong sense of responsibility
• A well-developed sense of humor, a thick skin and a positive outlook
• Flexibility to work weekends, evenings, holidays and non-traditional hours
• Some experience in customer facing environments (retail/support) or a related field; experience in the gaming industry is a plus.
• High school diploma, some college preferred, will consider candidates with work experience.

What You Will Do

• Respond to customer inquiries regarding billing, product features, and account access via support ticket and telephone
• Collaborate with other aspects of the Customer Support team to address sensitive customer issues
• Serve as point of escalation for complex or unusual issues to other teams
• Drive ongoing improvements to customer satisfaction
• Help with other duties and special projects as assigned
• Have occasional travel opportunities

What We Offer

• Onsite* and work from home opportunities
• Excellent medical, dental, and vision coverage
• A rewarding 401k program with employer match
• Education reimbursement program
• Employee referral bonus program
• Flexible vacation and medical PTO policies
• Free weekly (in-office*) catered lunches, local office events, and a fully stocked kitchen with unlimited snacks
• Onsite* fitness center or fitness program credit
• Complimentary Linden Lab employee account and badge for your Second Life avatar

* Onsite services and in office staff pending due to COVID pandemic considerations

Travel Requirements

No travel required

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use the computer and communicate with coworkers in an office environment. The employee frequently is required to stand or sit to complete work and may occasionally lift and/or move up to 10 pounds.

Linden Lab seeks to maintain a diverse and welcoming workplace; therefore candidates from all backgrounds are encouraged to apply.

Fine Print :

The statements herein are intended to describe the general nature and level of work being performed by employees in this job. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.