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IT Manager Applications

Electronic Arts
Hyderabad Andhra Pradesh 500081 India
8 months ago

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Manager IT Operations

Electronic Arts is a global leader in digital interactive entertainment. Our game franchises are offered as both packaged goods products and online services delivered through Internet-connected consoles, personal computers, mobile phones, and tablets. EA has more than 275 million registered players and operates in 75 countries.

About EA IT Operations (ITO)

The ITO is part of the CIO organization and has dedicated 24/7 support teams to ensure the lights are always ON. The EA IT Operations organization delivers quality services across EA in both Infrastructure and application management services to all EA game developers and corporate functions 24/7. The team is a combination of EA full-time and partner resources spread across the globe.

The Global IT Operations team is responsive to provide reliable, scalable, available, and secured IT environment to our game developers and corporate functions. The team is also responsible for coming up with creative ideas to reduce the cost of services and improve the quality of service Year on year.

What will you do?

We are seeking someone to join our global team of Operations Manager and Subject matter experts who focus on delivering reliable IT services to our game developers across studios and to EA corporate functions.

The IT Operations Manager oversees services for all EA locations and studios to ensure performance of our service. The IT Operations Manager leads technical troubleshooting team, driving activities for issues, ensuring the up-time and stability of our services, and acting as the first escalation point for all incidents and problems. The IT Operations Manager is also tightly integrated into the entire development process, profoundly contributing to daily stand-ups, task coordination, issue tracking, vendor relations, and quality assurance. A critical function of this role is IT Operations Domain Expert. the IT Operations Manager maintains an expert understanding of Infrastructure technology (Storage, compute, DB), application workflow, and integrations for all services. As part of this, they are improving the services through development activities, risk assessments, new features, and customer feedback. Besides, they are solely responsible for onboarding new team members and accountable for identifying and maintaining domain succession plans.

The IT Operations Manager, based in Hyderabad, is also responsible for managing our service partners who are also based in India. The manager is expected to travel to their locations every month, responsible for their delivery, ensure the partners are meeting the agreed deliverable.

Responsibilities:

If you're interested you'll need:

Skills & Qualifications

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

What's in it for you? Glad you asked!

We love to brag about our great perks like Global fitness program, Sodexo (Food Coupons), Parental Insurance & Medical, Accident & life insurance and since we realize it takes outstanding people to make outstanding games, we offer great compensation packages and a culture that grows from creativity and individuality. At EA, we live the "work hard/play hard" credo every day

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