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Customer Success Engineer(DT) Intern
1 year ago
The opportunity
At Unity, you’ll make a difference. In a collaborative, fast-growing environment, we’re democratizing development, solving hard problems, and enabling the success of our community.
If you are ambitious and self-motivated, come join Unity as an intern within our Customer Success Management team. In this role, you will be an integral member of the team, you will have an opportunity to explore various areas of success management, including advising, retention and program coordination. Most importantly, you'll interact and engage with the heart of Unity, our customers!
This is a 6 months paid internship.
What you’ll be doing
- Be part of the success advisory team that helps to engage our customers at scale through digital channels
- Seek to understand the type of help that customers need to be successful with Unity and work with internal teams to deliver them
- Become an advisor for our digital twin customers, and be strive to provide help that make valuable contributions to their current projects or business setup
- Work with global teams to consolidate resources and build a repository for the customer success teams in APAC
- Provide accurate reporting and feedback to management on all user interactions and enquiries, and help evolve and optimize results
What we’re looking for
- Currently studying at university in a Bachelors level in an area such as but not limited to engineering, architecture, game development, software engineering, media development
- People who are positive and energised when communicating and working with different types of customers.
- Good English and Korean communication skills both written and verbal
- Proficient in any of C#, C++, .NET
You might also have
- Knowledge of tools and techonology like AR/VR, Pixyz, Visual Live, Unity Industrial Collection, Reflect, Forma, Revit, SketchUp, AutoCAD etc.
- Experience in engaging with customers over various channels (chat, email, sometimes phone) in English
- Experience in commercial or in-house 3D game engines such as Unity, Unreal, Frostbite, CryEngine, Lumberyard, or Stingray
Life at Unity
Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
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