Customer Social Experience Specialist

San Francisco, CA
7 days ago


About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About the Role

Twitch Customer Experience is passionate about solving issues for all of Twitch's community members. We are looking for passionate and motivated people. With Amazon's customer obsession philosophy we are bolstering our Customer Experience team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.

As a member of Customer Experience's social support team, you will review and resolve support requests for a variety of Twitch users using multiple software tools and platforms to navigate user accounts, research and review policies, and communicate solutions to our community. Ensuring our users have the best possible experience is paramount, but you will also spend time working with product and engineering teams to share customer feedback, and our marketing teams to design and produce valuable communications to the Twitch community. Reporting directly to the Customer Social Experience program, you will help assist the overall Customer Experience team in solving and reducing customer issues.

This position can also be located in Irvine, CA and London, UK.

You Will:

You Have:

Bonus Points


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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