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Customer Service Representative, Game Master

Please note this advertisement is for future opportunities on our Game Master team in Cork, Ireland. All CVs submitted will be reviewed by our team and if a vacancy arises applications will be considered. We can only guarantee applications submitted will receive formal written acknowledgment upon receipt of application and review.

Blizzard Entertainment is always looking to hear from experienced customer service representatives for our massively multiplayer online role-playing game (MMORPG) World of Warcraft, and other Blizzard Entertainment games.

Customer service representatives will serve as the direct link between Blizzard Entertainment and its customers. They offer assistance and guidance to players through a typed-chat client and email. In addition, customer service representatives provide technical assistance and deal with account related issues via phone. The ideal candidate is an experienced customer service representative who is very organized, with excellent customer service skills, as well as excellent written and verbal communications skills. Shift hours and days may vary as the customer service department is open 24 hours per day, 7 days per week.

Responsibilities

• Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, phone, and email.
• Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
• Perform data entry and order processing functions.
• Provide information to customers on in-game related issues, account status, transactions, and billing issues.
• Other duties as assigned.

Requirements

• Excellent written and verbal communications skills in English and one of the following languages - Portuguese, Russian, Spanish, Italian, Polish, German, Turkish, Arabic or French
• Previous customer service experience preferably in a Contact Centre environment
• Excellent troubleshooting skills
• Strong motivation and high level of commitment
• Excellent teamwork skills
• Able to work independently
• Strong multi-tasking ability
• Experience working with confidential customer account information
• Strong knowledge of Windows-based operating systems
• Proficiency with Microsoft Office, or equivalent tools
• Able to deal with customer issues over a range of channels
• Advanced typing skills
• Passion for video games
• Successful criminal background check may be required if allowed by local law

Pluses

• In-depth knowledge of Blizzard Entertainment games

Required Application Materials

• Resume
• Cover Letter which should include:
• Why you are interested in working at Blizzard
• What games you are currently playing

**Only Resumes with Cover Letters both in English will be considered


Please note this advertisement is for future opportunities on our Game Master team in Cork, Ireland. All CVs submitted will be reviewed by our team and if a vacancy arises applications will be considered. We can only guarantee applications submitted will receive formal written acknowledgment upon receipt of application and review.

What we offer:

• Relocation Services: Temp Accommodation, Home Search
• Work Permit/visa application & sponsorship
• Private Healthcare Coverage
• Private Pension Scheme
• Fitness Centre onsite

Introducing Cork

Cork is Ireland’s second city based in the South West of the country. With a population of 120,000 people in the city and a further 320,000 in the wider Cork county. Affectionately known as Ireland’s “real” capital Cork is known for its friendly welcome, sports-mad locals, low cost of living and proximity to Ireland’s renowned coastline.

Our offices are perfectly located within 15 minutes walking distance of Cork's city centre, so that you can easily access everything that this culturally vibrant city has to offer. The Cork office spreads across three floors of a custom-built and brand-new business centre. It is situated above a large retail park and is only 20 minutes’ drive from Cork International airport, while Dublin and the world-famous spectacular Wild Atlantic Way is on our doorstep.

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences…ever. Join us!