Customer Service Engineer
Pereira - Risaralda, Colombia
11 days ago
The Customer Service Team are the first point of contact for most Unity users who need help and guidance. As a Customer Service Engineer, you will be key in supporting our global users by answering tickets, live chats, and creating self-service articles. As well as supporting customers in an empathetic manner, we also work with Unity’s internal teams including Sales, Asset Store, and Marketing, to resolve issues as they arise.
Training in our Customer Service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment.
Our Team places importance on kindness, inclusion, and harmony as our central values.
You will be based in our modern office, located in the business area of Pereira. Perks include weekly yoga sessions, and free catered lunches in the office three times per week.
- Answering user’s non-technical questions with clarity and empathy, in a timely manner
- Writing and maintaining articles for our Knowledge Base to allow our users to self-help
- Maintaining a high standard of quality to ensure customer satisfaction
- Experience in Customer Service or in a customer-facing role where understanding customers’ needs was key
- Excellent written and spoken English
- A love of learning, as we work in a fast-paced environment with lots of changes
- Experience of different software eg. Email, Live Chat, and/or Ticketing systems e.g. Zendesk
Who we are
Unity is the creator of the world’s leading real-time 3D development platform, giving users the most powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology, operate using resources that maximize ease-of-use, and monetize, so that they can find success with their creations.
The company’s 1,000 person development team keeps Unity at the forefront of development by working alongside partners such as Google, Oculus, Autodesk, Microsoft and many more, to ensure optimized support for the latest releases and platforms. Made with Unity experiences reach nearly 3 billion devices worldwide and have been installed more than 34 billion times in the last 12 months. For more information, please visit www.unity.com.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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