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Customer Service Associate

Carry1st is Africa’s leading publisher of mobile games and digital content. Operating at the intersection of games, fintech, and web3, we scale awesome content in frontier markets by solving hard problems. We develop, licence, and publish games and monetize them effectively with our proprietary platform. We are backed by blue-chip investors like: Andreessen Horowitz, Google, Riot Games, Bitkraft, and Nas.

As a Customer Service Associate, you will be responsible for providing information and resolving customer queries about our different games, the Carry1st Shop, or different payment options available to our customers.

More specifically, in this role…

• Respond to customer inquiries and complaints via all our customer service channels
• Forward and escalate issues to relevant departments and stakeholders
• Provide accurate, valid and complete information by using the right tools

Requirements

• 2+ years of previous customer service experience
• Familiarity with customer service software programs
• Strong written and verbal communication skills, with ability to synthesise and communicate complex ideas to both customers and team members
• Willingness to cooperate with customers to resolve any issues that may arise
• Ability to maintain a calm and polite manner in stressful situations

Benefits

Carry1st is a fast-growing, dynamic place to work. And while we are laser focused on building the flagship mobile internet company in Africa, our team is fully remote and 100% global - with people in 25+ countries! At Carry1st, you will…

• Build awesome, industry-changing products, every day
• Grow with a VC-backed startup at the intersection of gaming, fintech, and web3
• Work from anywhere in the world with international teammates
• Own shares in the Company - enabling you to benefit from the value you create

Some additional perks…

• Co-working excursions: Travel to meet your colleagues in cities around the world
• Awesome equipment: Get everything you need to work effectively
• Remote working allowance: Put an additional $600 / year to optimise your WFH experience
• Learning and development: Attend courses, conferences and training events
• Social events: Participate in regular company events to relax and connect with teammates
• Birthday leave: Enjoy a paid day off on your special day

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!

Learn more about Carry1st…

• Andreessen Horowitz shared why they invested in Carry1st
• VentureBeat announced that Carry1st has raised $27 million to develop and publish mobile games in Africa
• Remerge hosted Cordel on a podcast to discuss Carry1st and the African gaming market