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Customer Care Agents with Italian

Job Description

Job Summary:

As a part of Customer Care Team you will be responsible for delivering quality customer support. You will answer customer complaints from all around the globe. You will handle e-mails and phone calls of customers and store each case in a dedicated tool and will keep track of each case until it is solved. You must maintain a high level of soft skills and phone/e-mail etiquette.

Key responsibilities:

• Give Support to the customers: Identify and solve customer problems using dedicated web tools
• Handle and manage web tools specially made for customer support.
• Keep a record of each case in another dedicated web tool.
• Escalate higher problems and send them to the appropriate team when needed.
• Notify Leads when a recurrent problem appears, to prevent further cases
• Be able to identify problems and create new templates for recurrent ones.
• Be informed on promotions and information on respective countries.

Qualifications

Job Requirements:

• Fluent level English and Italian.
• Microsoft Office skills.
• Aptitude for communication and team work.
• Ability to multi task and to make quick decisions and good follow up skills.
• Strong customer service focus with ability to handle customers with a calm professional manner.

Additional Information

Why Join Gameloft?

• You want to work in exceptional industry and create games downloaded more than 1 billion times per year.
• You want to be part of a talented and supportive team of pioneers who have a passion for creating video games.
• You want to contribute to a vibrant and dynamic atmosphere.
• You want to join a global company and meet great people around the world.
• You will work on a permanent contract with competitive remuneration.
• You are looking for a fun place to work in the heart of the city.
• Health insurance coverage, Meal vouchers
• Game rooms, relaxation zone, office massage, bike stand
• Studio location at the heart of the city with easy access to mass transportation and some of the best places to eat and drink around.

Contact:

If you are interested in our job offer, please send CV and cover letter explaining why you would like to develop in the Free-to-play industry in English. Applications will be processed in confidentiality. All qualified candidates will be asked to take a skills assessment test.

Company Description

Join The Game!

As a leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms with an audience of 114 million monthly users across the whole world. The company has 46 offices across 32 locations and employs 4,600 people worldwide. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft is a Vivendi company.