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CurseForge Content Moderator - UK

Description

We're on the hunt for a valiant CurseForge Content Moderator to join the team and help us keep our modding platform safe, engaging, user-friendly, and fun.

As our Moderation Maestro, you'll take on various responsibilities - from ensuring the quality of all content on our platform, to assisting authors with questions and enhancing the overall user experience.

So if you're a champion of content quality, a strong communicator with excellent problem-solving skills, and an avid gamer at heart - come join our journey and help shape the future of modding.

This role is open to candidates eligible to work across the UK.

Responsibilities

In this role, you will:

• Ensure the CurseForge project library maintains high standards of quality, appropriateness, and safety.
• Review, approve, reject, or provide feedback for mods and addons while adhering to content, EULA, and ToS policies.
• Provide regular daily and weekly reports, maintaining open communication with HQ.
• Collaborate with various teams, including Support, R&D, and QA, to address daily operational challenges.
• Respond to creator inquiries via multiple communication channels.
• Proactively enhance both the front-end and back-end project uploading processes, and develop assistance guides and how-to articles.

Requirements

• Passionate gamer, actively engaged with 2-3 PC games (Bonus points for Minecraft, World of Warcraft, The Sims™ 4, or ARK: Survival Evolved).
• Eligibility to work in the UK.
• Available to work from Tuesday to Saturday, 1 PM to 9 PM.
• Strong communication skills, demonstrating patience and a ‘can-do' attitude.
• Ability to work independently with exceptional organization and methodical approaches.
• Proven analytical and problem-solving abilities.
• Adept troubleshooting and multitasking skills.
• Native-level proficiency in both written and spoken English.

Bonus points

• Prior experience in technological environments or software companies.
• A solid understanding of various file types and folder structures.
• Knowledge of scripting languages like Java, LUA, or others.