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Contract Community Representative

Job Description

The Community Representative will be responsible for the day-to-day interaction with the fan base for several Ubisoft games. The ideal candidate is a creative and passionate gamer who is comfortable with online communities and social media, with excellent written communication skills, and the ability to thrive in a highly dynamic production environment with a distributed team.

Status: Contract, $14/hour

Location: Must work in-office at Cary, NC, US location (no telecommuting).

Hours: 1pm - 10pm (weekends required)

Requirements

• 1-2 years’ experience in a Community Representative or Social Media role.
• Experience in the video games industry a significant plus.
• Previous experience with user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools.
• Excellent written and oral communication skills.
• Strong understanding of social media services, mechanics, and trends, especially Facebook and Twitter.
• Previous experience with customer first-contact and de-escalation.
• Strong organizational skills and an independent, self-motivated work style
• Proficiency with MS Office, especially Word, Excel, and PowerPoint.
• A passion for gaming.

Responsibilities:

• Collaborate with Community Developers and global and regional Community Managers to remain aligned on appropriate messaging for various issues/situations. Monitor global content calendar to identify when spikes in player contacts may occur.
• Communicate directly with the player base via the forums and social media channels, and ensure alignment of outbound communications. Help stimulate and moderate player conversations across these same channels.
• Develop an active and engaged relationship with players in the fan base. Assess the community’s pulse, understand community concerns, and communicate community status to internal partners.
• Create daily and weekly reports capturing a snapshot of overall community health. Report on areas of concern for the community, surfacing trending topics/threads, and escalating issues when appropriate.

Additional Information

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is composed of over 17,000 talented people located in 5 continents across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

The company’s 40+ different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.

With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.