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Content & Safety Associate - Tebex

Description

We’re on the hunt for an observant Content & Safety Associate to join our ranks and help our customers monetize their products within our guidelines.

As a Content & Safety Associate, your role would be to ensure the safe monetization of game servers and mods while also helping customers maximize their creative potential. This would involve communicating effectively with sellers to understand their usage of the platform and recommend solutions accordingly.

Additionally, you will be responsible for reviewing new and updated stores to ensure that they meet our and our payment partners' requirements and have a contextual understanding of how user-generated content in gaming affects payment risk.

If you are detail-oriented and interested in contributing to the future of monetizing user-generated content, join us on our journey.

This position is a remote position, available for UK residents only.

Responsibilities

In this role, you will:

• Review applications for web stores to be opened using Tebex
• Review new and updated web stores for Tebex's platform to ensure our compliance requirements are met
• Assist customers in monetizing content while adhering to guidelines implemented by Tebex, our partnered payment processors, and game servers
• Work alongside the Compliance Team to ensure the latest and most up-to-date information is available to our customers.
• Analyse transactions for fraud and monitor chargebacks/payment dispute rates
• Monitor and track trends in fraud and other content-related issues that may arise
• Take on side quests in the form of projects to keep up to date with trends and new monetization opportunities

Requirements

• Eligibility to work in the UK
• Experience providing detailed support to customers
• Problem-solving skills
• High standards and attention to detail
• General knowledge of user-generated content and game servers
• Openness to feedback and collaborative ideas
• Able to adapt quickly to change

About Us:

As part of Overwolf, the leading modding platform in the game industry, Tebex supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, Discord, Ark, FiveM, and more.