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Consumer Insights Intern - Summer 2023

About Us

Zynga is a leading developer of the world's most popular social games that are played by millions of people around the world each day. We are headquartered in San Francisco and have additional offices in the U.S., Canada, U.K and India. Since our founding in 2007, our mission has been to connect the world through games and delight consumers with social gaming experiences. To date, more than one billion people have played our games across the Web and mobile, including FarmVille, Zynga Poker, Words With Friends, Hit it Rich! Slots and CSR.

Job Purpose

As a Research Intern at Zynga, you will be supporting the primary and secondary research initiatives of the Consumer Insights team. You will work closely with Consumer Insights Managers from end-to-end during the research process for a range of live games and in-development games. You will use and have exposure to various qualitative and quantitative research methodologies, learn to interpret and analyze different types of data, and craft story-driven insights reports to advise business decisions across Zynga’s portfolio.

You should have a strong interest in executing research projects from end-to-end, enjoy collaborating with others, and be comfortable presenting information to project stakeholders.

Key Roles & Responsibilities

• Supporting Consumer Insights Managers in developing and representing the “voice of the consumer” through thoughtful data collection, insightful observations, and careful analysis
• Hands-on experience running qualitative and quantitative research methodologies ranging from UX playtests to online surveys with direct supervision
• Execute end-to-end qualitative research, including managing playtest recruits, observing 1:1 user interviews, reviewing and analyzing collected gameplay recordings, and drafting reports / creating presentations
• Execute end-to-end quantitative research, including drafting questionnaires, managing fieldwork, analyzing data, and drafting reports / creating presentations
• Assist on ad hoc marketing initiatives by gathering player feedback on characters and other art assets

Required Skills and Experience

• Current student pursuing a Bachelor’s degree (B.A. or B.S.) or higher
• A passion for mobile games and consumers
• Strong interest in running custom primary research projects
• Meticulous and detail-oriented with excellent verbal and written communication skills
• Solid analytical skills and problem-solving abilities
• Ability to structure and deliver presentations clearly, crisply, and compellingly
• Proven project management skills, time management and ability to self-pace in order to ensure all deadlines are met.
• Strong interpersonal skills and the ability to build cooperative, productive relationships with internal and external partners
• Current student pursuing a Bachelor’s degree (B.A. or B.S.) or higher

Desirable Experience & Skills

• Relevant coursework and/or experience working in quantitative or qualitative research, behavioral science, consumer insights, consumer research, or in analysis/strategy
• Experience with survey tools such as Qualtrics, SurveyMonkey, or SurveyGizmo is a nice-to-have but not required
• Familiarity with SPSS or other data analysis tools is a nice-to-have but not required

This is a fully remote role that may be based anywhere in the United States.The pay range for this position in California, New York, and Colorado at the start of employment is expected to be between $25 and $35 per hour.

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. If hired, employee will be in an “at-will position” and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at AccommodationRequest@zynga.com to request an accommodation associated with your application for an open position.

Zynga does not engage in financial exchanges during the recruitment or onboarding process. We do not conduct job interviews over third-party messaging apps such as Telegram, WhatsApp or others. We will never ask you for your personal or financial information over unofficial chat channels. Our in-house recruitment team only contacts individuals via official company email addresses (i.e., via a zynga.com or naturalmotion.com email domain).

If you believe you have been the victim of a scam, you may wish to contact the authorities. In the United States, you may file a complaint with the FBI. More information is available here: https://www.ic3.gov.