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Community and Player Experience Specialist

Community and Player Experience Specialist (12 Month Contract)

Community and Player Experience Specialist

Job Description:

The Community and Player Experience Specialist is an important operative and communications role that connects our game team with our player community and contributes toward a great player experience for our players. A successful candidate for this role will be able to leverage game and brand expertise with studio relationships, drive deeper engagement, and be able to collect and summarize real-time feedback. This important role will partner closely with our studio development team and other cross-functional groups around the world to ensure a consistent, high quality player experience inside and outside our game.

The Community Engagement Specialist has the following primary responsibilities:

• Be the voice of the community, maintain a tight two-way dialogue between core players, studio, and stakeholders.
• Partner with our Customer Experience team and assist with operational customer service tasks.
• Help create and work on important social media, community, and customer experience deliverables.
• Help manage social media presence on official EA channels.
• Assist with communications around game and live service issues.
• Conduct surveys, research, and feedback from the community on issues significantly impacting the experience.
• Work very closely with our Development team on overall player experience.
• Maintain a positive community reputation.

Qualifications:

• Native or near native spoken and written English skills.
• Demonstrated writing, grammar, and content-creation skills (samples required).
• Knowledge of best practices for operating social channels (Facebook, Twitter, Instagram, etc).
• Comfortable working in a fast, adaptable environment.
• A proactive, self-motivated, detail-oriented and quality driven team player.
• Strong problem-solving skills. Must be able to keep focus on multiple tasks and effectively set priorities.
• Passion for games.
• Ability to objectively interpret customer/community feedback and make actionable recommendations.

Nice-to-haves:

• Experience working in online communities, online customer service, social media, journalism, online marketing, or equivalent.
• Understanding of Live Service operations and Game Development.
• Bachelor’s Degree in Communications, Marketing, Project Management, Information Systems or equivalent.
• Game Development, Live Service, or Operations experience.
• Experience in playing free-to-play mobile games.