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Community Specialist - Forge of Empires

If you are always up to date when it comes to your favourite game and are willing to turn your hobby into a profession, you might just be the right fit for our position as a full-time Community Specialist. If you love to communicate with different stakeholders and are able to work closely with developers, product owners, other stakeholders, and our players, we are looking forward to receiving your application.

Your mission:

• Develop and support our online community with an outstanding sense for customer support
• Establish successful communication between the company and our players, including announcements and release notes
• Gather feedback from the communities (all languages) and enforce a professional collaboration with our development teams
• Coordinate live ops, including events in-game and on social media. Reporting of issues and bugs as well as creating meaningful content for our community
• Create communication strategies and offer great ideas for complimentary media productions (e.g. video productions and social media activations)
• Report to the Team Lead Community Management and Product Managers and assist them on a daily basis
• Work on a variety of operational tasks to create a trustful and secure social environment

Your skill set:

• Experience in Community Management or equivalent knowledge in strategy games, e.g. in Customer Support or as Game Moderator
• Strong teamwork and communication skills. You are comfortable providing feedback to your internal stakeholders as well as to our players
• Exceptional service talent who loves to talk to people. You are always friendly and professional with a dedicated focus on customer satisfaction
• Result-orientation and an independent way of working. You have a very good sense for target group content and empathy in user dialog
• Creative mindset and ability to successfully convey compelling ideas in various formats (video scripts, media briefings) in collaboration with various stakeholders
• Enthusiasm for games and gaming communities. Additionally, you offer good knowledge of the games industry and its mechanisms, especially in strategy games
• Excellent English language skills. You are open-minded, confident working in a multicultural environment and eager to use your English skills every day

Your power-ups:

• Career opportunities.Make progress starting from the probation period and make the most of our excellent training and development opportunities.
• Team of specialists. Shape the success story of InnoGames and be a part of our international team of professionals in a stable growing company and award-winning employer.
• Outstanding benefits. Get competitive compensation as well as 28 vacation days, a sabbatical, mobile device, contribution to your public transport ticket, and more.
• Flexible working hours. De-stress your private life with flexible working hours, the in-house gym, services such as a hairdresser, massage, bike inspection, and more.
• Hybrid Working Model. We offer our colleagues the flexibility to choose between working from home and our modern offices in central Hamburg. With regular times planned together in the office, we keep up our unique InnoGames spirit!
• Solution orientation. We are offering an atmosphere to empower creative thinking and strong results.
• Team Events. Participate in tons of the company's get-togethers ranging from an in-house sofa concert to a virtual wine tasting.
• Relocation assistance. Receive exceptional support with your relocation to Hamburg.

InnoGames is Germany’s leading developer and publisher of mobile and online games. The company based in Hamburg is best known for Forge of Empires, Elvenar and Tribal Wars. InnoGames’ complete portfolio encompasses seven live games and several mobile titles in production.

Born as a hobby, InnoGames today has a team of 400 employees from more than 30 nations who share the passion of creating unique games that players across the globe enjoy for years. In order to further expand our success and to realize new projects, we are constantly looking for young talents, experienced professionals, and creative thinkers.

Excited to start your journey with InnoGames and join our dynamic team as a Community Specialist ? We look forward to receiving your application as well as your salary expectations and earliest possible start date through our online application form. Sandra Wandschneider would be happy to answer any questions you may have.