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Community Representative - German

Job Description

As a member of the Community Management team, you’ll know your Lurker from your Super User. You’ll be integral to the Ubisoft strategy of putting the player at the heart of everything we do. By listening, publishing and engaging you’ll be both the eyes and ears of Ubisoft across all social media platforms and the voice of the player in the Ubisoft group.

The Community Representative drives conversation on community channels to engage and influence our players to become active Ubisoft ambassadors.

To make better gaming happen we need you to :

· Monitor & organize Ubisoft forums and manage conversations on other community channels including Facebook, Twitter, and blogs in close collaboration with Community Managers and local subsidiaries.

· Drive conversation across community channels to engage and ultimately influence our players to become active Ubisoft ambassadors.

A Day In The Life

• Support community managers delivering their strategy at a regional level.
• Regular qualitative and quantitative reporting on community conversation.
• Gather, analyze and present relevant feedback from the community to Community Managers.
• Monitor and respond on all social media, in particular Facebook, Twitter, and Forums.
• Regularly engage with players on a 1:1 level, encouraging discussion to contribute towards the growth of the community at a regional level.
• Manage the local Ubisoft forums by building their structure, overseeing moderation, and regularly publishing content.
• Demo products at tradeshows if applicable.
• Handle news localizations and proofreading with high-quality standards.
• Support the wider CRC team when required.
• Collaborate with local subsidiary teams where required

What you’ll need to nail it:

• Ideally a degree in any Communication related field and firsthand experience in managing online communities is an asset.
• Fluency in English, plus outstanding written and oral communication skills in German.
• Strong analytical skills and ability to present complex information in a simple format.
• Knowledge of major social media platforms.
• Passion for gaming and engaging with communities.
• Highly organized, proactive, and a positive attitude.
• Great team spirit with a drive to succeed.
• High flexibility to manage changes and pressure with short notice and to cover late hours and weekends when required.
• Knowledge of MS Office, in particular Excel, Word and Power Point.
• Basic technical knowledge of HTML, as well as Photoshop, and knowledge of back-office tools for Web or Social Media is a plus.
• Passion for interactive marketing and gaming.

Additional Information

Benefits

With Ubisoft CRC, you'll receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC

Perks:

• We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
• We have a kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
• Regular professional and social events
• Monthly Ubidrinks
• Flexible working hours
• A casual dress code
• Fun, we like to work hard but have a laugh too!

For the safety of all our teams we are currently working remotely. We hope to return to our CRC home very soon and anticipate a blended working pattern combining office and home based working in the future.

The job is a permanent role and will be located in Newcastle-upon-Tyne.

Employment is conditional upon providing proof that you have the appropriate legal right to work in the UK.

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft's 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown!

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. With 245 employees from 29 different countries, the Newcastle-based CRC is made up of Player Experience, Community Management and Knowledge Management teams. Their goal is to provide an awesome experience that will enrich the lives of players across the EMEA region (Europe, Middle East, Asia & Australia). Collectively we work together to making better gaming happen!