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Community Manager

Job Description

Reporting to the Studio Director, the Community Manager will work with the Marketing team within the studio and take responsibility for developing and implementing community programs across our studio games.

Possessing a robust knowledge of the Mobile Game Industry, the successful candidate will also be responsible for interacting and engaging Player/User Communities as well as the main Customer Support Team within Ubisoft, to ensure the smooth support of the Studios mobile games;

Community Manager

• Creates the customer relations strategy of the game in collaboration with the various stakeholders in the studio.
• Defines the tools needed to operate the animation & Communication in/out of the game.
• Assesses and interacts with the communication channels required by the active mobile game
• Creates long term communication plans in collaboration with the Community Development Team
• Prepares the asset templates needs for social communication

Public Relations Specialist

• Works closely with internal stakeholders to develop high-impact story pitches & positioning for targeted media in alignment with the communication strategy and calendar.
• Provides support to internal stakeholders on public relations matters.

Community Engagement

• Engages and manages player communities on forums, social channels and at targeted events, generally focused on multiple brands/products.
• Schedules and executes the community engagement plans & events (tournaments, viral programs, contests) for a specific brand/product as established by Community Developers.
• Builds and shares detailed reports about the community, its feedback, dynamics and activities to provide community developers with actionable insights.
• Measures the performance metrics of his/her activities within the communities on operated channels.

Customer Support Coordinator

• Coordinates with the customer support teams on a weekly basis
• Sends reports to the production team based on customer support feedback

Qualifications

Requirements

• Experience with modern mobile development on iOS and/or Android platform.
• You have a robust knowledge of new media and the latest community tools/techniques
• You are deeply involved in utilizing a wide array of social media platforms.
• You are a capable leader and an excellent team player.
• You have strong communication skills with the ability to work within a complex organizational structure.
• You are able to provide good direction to achieve tight deadlines under pressure.
• You are a passionate gamer.
• Experience with modern mobile development on iOS and/or Android platforms.

Additional Information

What can we offer you!

• Competative Salary
• Share Options
• Comprehensive Beneifts
• Gym Membership as well as an In-Studio Gym.

Company Description

Ubisoft Halifax is the newest Ubisoft Studio to take on the growing Mobile Game Market. As Ubisoft first exclusively Mobile studio, our focus is on originality and functionality. Creating new projects and developing Flagship Ubisoft IP’s. Our position on the tip of the East Coast is strategic in terms of studio efficiency (closest to European and American Time zones), and creativity (biggest game hub east of Montreal).

City Description
Halifax is a founding City full of forts, historic buildings and award winning modern architecture. Being a city with three University’s, Halifax boasts tons of nightlife, world class restaurants, and for the outdoors types; unparalleled yet affordable outdoor adventures.

Studio Description

We are located in the Heart of the City on the boardwalk. Come summer we work a little more each day so we can take Friday Afternoon off. On most Friday afternoons, you will find a group of us on the boardwalk having a beer.

To Apply

Please apply through the Ubisoft website https://www.ubisoft.com/en-US/careers/search.aspx

• Cover letter including salary expectations
• Current CV/ Resume

We thank all applicant for their interest; however, due to the volume of inquires, only those selected for interviews will be contacted.