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Community Manager

Job Description

As a member of the Community Management team, you’ll know your Lurker from your Super User. You’ll be integral to the Ubisoft strategy of putting the player at the heart of everything we do. You’ll manage the community for a global brand and be the voice of that community of players in the Ubisoft group.

To make better gaming happen we need you to:
• Be responsible for monitoring community channels to communicate with players; to engage, excite, and trouble shoot
• Drive traffic, engagement, brand loyalty and influence our players to become active Ubisoft ambassadors
• Manage forums, chat sessions, live events and all other online community-related activity in close collaboration with Community Developers

A Day In The Life:
• Monitor and drive conversation on social media, including Instagram, Twitter, Facebook and YouTube
• Create and post content on brand channels
• Create compelling communications in collaboration with marketing and community development teams
• Design and deploy in-game community management features (i.e. FAQs, tips & tricks, how-tos)
• Engage with players on 1:1 and 1:many levels, encouraging discussion and engagement to contribute towards the growth of our communities
• Manage Ubisoft forums by building their structure, overseeing moderation and posting content
• Work with product marketing managers, community developers and game teams to develop and execute on the community engagement calendar
• Deliver community updates to the wider business, informing of community sentiment and player-focused campaign performance
• Provide qualitative and quantitative feedback based on consumer insights through game expertise and close monitoring of community channels to produce comprehensive reports for key product stakeholders
• Demo products at tradeshows and press events, when necessary
• Support the wider CRC team as and when required

Qualifications

What you’ll need to nail it :

• A keen interest in working in mobile or social games, interactive entertainment, digital/social media, community/content management, and/or online gaming
• Outstanding written and oral communication skills
• Strong analytical skills and ability to present complex information in a simple format
• Flexibility to deal with changes and pressure
• Experience managing Facebook fan page, website, forum or other online outbound marketing content
• Basic technical skills, such as HTML, knowledge of back-office tools for Web or Social Media
• Ability to analyze game metrics, interpret data, and provide recommendations
• Highly organized, proactive, and a positive attitude
• Passion for interactive marketing and gaming
• Most importantly, a passion for all things video game related

Additional Information

Perks:

• We know the world of work has changed, so we have a great hybrid working scheme that allows our team members to work from our Newcastle office surrounded by an amazing team and also spend some days remote work from home.
• Ongoing training and career progression paths through our learning academies
• We want everyone involved in our games to share our success, that’s why we have a generous multi ownership shares scheme
• In addition to your salary and performance bonus, we also contribute to your pension, offer private medical cover and life assurance
• Be Active allowance for activities including gym membership, sports classes and National Trust plan
• Family-Friendly Policies including enhanced Maternity & Paternity Leave, PET-ernity leave, Fertility and Adoption Policies.
• Quarterly team building days, launch events and celebration parties!
• Entertainment area with consoles, books, pool table and darts!
• Free snacks, fruit and drinks

EMEA Ubisoft CRC approaches a blended working pattern, combining both office and home based working.

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

EMEA Ubisoft CRC

Here at the Consumer Relationship Centre, we have one thing in mind, MAKE BETTER GAMING HAPPEN!

Our aim is to provide exceptional player support, engaging on a level that helps build trust and love towards our wide range of brands and worlds. For our mission, we engage with our players on a multitude of platforms, such as our live chat and email channels, social media channels on Facebook and Twitter, as well as interacting on Discord and Reddit too.

Our mission is to enrich our players’ lives with unique and memorable gaming experiences, engaging with our players as players ourselves, providing a support experience like no other. We want our communities to thrive and provide excellence to our players.