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Community Manager

Community Manager

About Splash Damage

We began Splash Damage with a mission to create lifelong friendships for our players and our employees by building the world’s most engaging multiplayer experiences with world-leading partners. Our teams have just celebrated the launch of Gears Tactics and we’re currently working on several exciting unannounced titles

Our people always come first, and we acted swiftly to ensure that we moved all our employees to a work from home model during the COVID-19 outbreak in the UK, and this will continue for the foreseeable future. With our first-class virtual onboarding programme, we’re able to get you up and running remotely during this time and we’re maintaining our relaxed and welcoming culture with digital social events, daily company communications and much more. With the relaxing of travel and quarantine restrictions in the UK, we are now relocating new team members from outside the UK to London prior to starting their employment with us. This gives new Splashers the opportunity to establish a home in the local area, before joining their teams in working remotely until such time as we return to the studio. We will continue to monitor the situation in line with government advice, and look forward to having all of our amazing staff back into the studio as soon as it is safe to do so.

We're advocates for work-life balance and offer flexible working arrangements to suit individual needs and a comprehensive benefits package which focuses on family and mental well-being. Together with this we’ve been running a formal Equality, Diversity and Inclusion programme for nearly two years and are committed to increasing diversity across our studio.

The Role

We are looking for a talented Community Manager to join the Marketing team here at Splash Damage.
Working with our Brand Manager you will create and execute community focused campaigns to grow and nurture our player base across multiple touchpoints, from social media and news posts to forums and events.

You will act as a champion for the community, monitoring and reporting sentiment to the wider project teams and studio leadership.

Responsibilities

• Create and execute compelling community engagement strategies across all our platforms, channels, and events
• Operate, manage, and moderate the studio’s social and community platforms
• Act as a champion for the player; monitoring and reporting on community sentiment and representing our community in conversations with the project teams and studio leadership
• Grow our content creator pool through proactive discovery and nurturing
• Work with the Brand Manager to distil high level conversations, strategy, and roadmaps into player-facing comms
• Working with the Marketing team, liaise with the development team to take an active role in in steering live development of game content and publishing activities, and acting as a player advocate in decisions
• Work alongside the Marketing team to create compelling content for our website, social, and other appropriate channels

Essential Skills and Experience

• Demonstrated experience engaging an audience. From planning to execution to evaluation, across a number of platforms
• Demonstrated experience managing or moderating a community, no matter what size
• Strong verbal, written, and interpersonal skills
• Ability to multitask with good time management
• Proactive attitude, with an autonomous approach
• Familiarity with Microsoft Office, especially Outlook, PowerPoint and Excel
• Flexibility about working hours to accommodate travel for occasional events
• A love of games and a passion for community building

Bonus Points

• Demonstrated experience crafting public facing comms
• Experience with WordPress
• Experience with Photoshop
• Knowledge of web and social analytics tools

Your Application

Make sure to tell us about your favourite games (they don’t need to be ours!) and why you love them in your cover letter.

Splash Damage is an equal opportunity employer. We believe our teams create better work when they have a range of perspectives to draw from, and we are committed to creating an inclusive working environment that celebrates diversity.