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Community Manager

Phoenix Labs is looking for a player focused Community Manager to support our North American marketing efforts our North American marketing efforts for Free Fire, Garena’s battle royale mobile game with over 725M players globally. This role focuses on communication with players on the frontlines of social media and other channels. The ideal candidate will also possess creativity, a data-driven passion for experimentation, and a firm grasp of internet social dynamics. They champion their players within the studio, and also reflect feedback back to the community. They constantly seek to build trust and open communication between players and the studio.

In January 2020, Phoenix Labs officially joined forces with Garena , a digital entertainment company and one of the largest forces for gaming in Southeast Asia. They were one of our earliest investors, and share our vision for connecting gamers worldwide. Together, we are investing deeply into our development capabilities and exploring additional regions, platforms, and games.

Responsibilities:

• Day to day monitoring and operation of community conversations, social channels, forums, and online presences
• Grow existing social followings and launch on new and emerging platforms
• Build, maintain, and execute a community content calendar
• Monitor tone community conversations and uphold brand reputation
• Collect player feedback and translate it internally as insights.
• Monitor trends and deliver regular community reports including sentiment tracking
• Represent the studio at industry and social functions, as well as through online streaming and social platforms
• Author community content, including copywriting and creative content plans
• Identify and act on emerging opportunities and social trends

Requirements:

• 1-3+ years of game-specific community and social media management
• Experience working with gaming communities. Live service game community experience is highly preferred.
• Expert written and verbal communication skills, including on camera.
• Passionate about being data informed. Leverage data to make informed decisions, as well contribute to this practice across the team.
• Proficient with Excel or Google Sheets.
• Active online gamer and social media participant

Preferred:

• Bilingual in Spanish
• Experience with publishing platforms (SocialBakers, Hootsuite, Sprinklr, etc.)
• Familiar with HTML, markdown, and CMS.
• Proficient with basic Adobe Photoshop tasks
• Esports experience
• Experience working in an Agile setting