Community Manager

Firaxis
North Carolina, United States
1 month ago
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FIRAXIS COMMUNITY MANAGER

The Community Manager is responsible for collaborating with cross-functional partners across publishing and development teams to support Firaxis Games and our growing lineup of titles, most notably Civ and XCOM, through fostering long-term and meaningful relationships with our fans.

The Community Manager will be to function as the champion of the player, centered around two pillars including:

Growing and managing our global community through measurable and meaningful content & communications across social channels, with specific emphasis on forums like Reddit, Discord and CivForum. Here, their priority will center around direct-to-player communications all while feeding into the 2K marketing campaign and Firaxis development cycle. Looking at how we can leverage community insights to provide partners with digestible, actionable feedback that aids in guiding or strengthening our marketing campaigns, product lineups, content rollouts, communications, etc. Here, this person will need to be able to monitor, quantify/analyze, and synthesize constructive feedback from our community with a respectful, realistic, and solutions-based approach.

A more detailed breakdown of the community managers roles and responsibilities on a day-to-day basis includes:

Community Strategy

Community Sentiment

Community Feedback

Community Growth

Community Support

Community Engagement

Community Events & Advocacy

Community Content

Be familiar with design tools and be able to create GIFs, Memes, screenshots, etc. as needed to tap into conversations.


Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

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