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Community Manager
3 months ago
As our new Community Manager, you will focus on the end-to-end community experience to ensure a fun, rewarding, secure and positive environment for our players.
This will include connecting the dots from Player Engagement to Safety.
This is a permanent role, ideally based in Edinburgh; although, for the right candidate, we would consider hiring someone remotely in the UK or Hungary.
Key Responsibilities:
- Player Engagement & Management:
- Execute the global community strategy on EVERYWHERE.
- Regularly engage with and manage our global community.
- Support and contribute to community building and growth content and activities.
- Provide community insights and understanding to help drive decision making at Build A Rocket Boy.
- Host and facilitate live streams and live Discord discussions and sessions with the community and our developers.
- Develop and enforce community guidelines to foster a safe and respectful environment across all player touchpoints.
- Player Moderation:
- Bridge the gap from community to support channels, addressing and redirecting concerns to the right channels.
- Identify key community discussions and topics that require documentation and FAQs, and brief to the support team.
- Monitor and analyse community sentiment in addition to other Studio reports, to identify trends and areas for improvement in player contact point.
- Trust & Safety:
- In the interim for a six-month period, support the onboarding of external partners with the following responsibilities:
- Oversee content moderation efforts, including the development and implementation of moderation policies and guidelines.
- Conduct regular reviews of moderation practices and outcomes to ensure consistency and fairness.
- Implement and manage tools and features such as mute, block, and report functions to empower users to protect themselves.
- Conduct quarterly policy reviews and incorporate community feedback to continuously improve safety measures.
Qualifications:
- 5+ years of experience in community management, or online safety, in gaming or entertainment fields.
- Fluency in English language.
- Strong understanding of online harassment, cyberbullying, and other safety issues.
- Ability to seek out the information and answers needed from teams across the studio
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with content moderation tools and practices.
- Experience creating safe and inclusive online communities.
Preferred Qualifications:
- Interest in online gaming behaviours and triggers.
- Experience working in the gaming industry.
- Familiarity with legal and regulatory requirements related to online safety.
- Proficiency in multiple languages.
Our Global Benefits & Perks
- Unlimited coaching & therapy — with Oliva, to support your mental health
- Stock Options — everyone owns a piece of our success
- Compassionate Leave — regardless of who it is, whether you’ve miscarried, or a lost a pet, you don’t need to tell us why
- Caregiver Leave — up to 5 days each year to support your loved ones
- Pension scheme — to finance those golden years
- Socials —office & remote events, play sessions and company-wide parties
- And even more benefits based on your location!
If you’re based in the UK
- 29 Annual Leave + 3 bank holidays - we’re flexible with most bank holidays so you can use the time to celebrate what’s important to you
- Long Service Days - 2 extra days added on your 2nd & 4th anniversaries with us.
- Private Medical Insurance - full cover with AXA
- Healthcare Cash Plan - Level 3 cover with Medicash
- Enhanced Family Leave after 2 years' service - Primary caregivers; 13 weeks full pay, 13 weeks half pay, Secondary caregivers; 2 weeks full pay
- Cycle2Work Scheme - lease a bike through us and save on tax too!
- Electric Car Charging - electric car charging at our Port office in Edinburgh, Scotland.
Please note: Our benefits are reviewed annually and subject to change.
About us
Build A Rocket Boy is developing EVERYWHERE; an experience with a breadth of unimaginable gameplay adventure.
We are a mix of industry leading veterans whose credits include some of the best selling and most loved games of all time. We’re a creative digital entertainment studio with an open and progressive methodology, dedicated to delivering games of the highest calibre possible.
If you want to feel comfortable, inspired, and appreciated in your work pursuits then come join us. We have offices in Edinburgh, Budapest and can consider WFH candidates for specific roles.