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Community Manager- Core Games

Who We Are

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion, and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions.

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).

What We Need:

We are looking for our community's biggest champion and advocate that will be the conduit between the 2K player community, developers, and publishing team. This person will help craft, architect, and execute the global community strategy that’s rooted in a multi-discipline approach. This person needs to be part player professional, part fluent in communications, people leader, and part project manager who understands gaming communities, trending platforms and content. 2K needs someone who is a specialist in managing gaming ecosystems from all angles. Someone who is both a forward-thinking and flawless executor.

This candidate must be creative, can conceptualize and see plans through execution. They must be strategic in nature - a great teammate who is guided by insights and a forward-thinker. The person in this role must know how to facilitate cross-functional collaborations and develop processes to ensure seamless internal and external communications. This person must be able to ideate engaging social, live, and visual content as well as manage feedback loops and events that truly engage our current community and work to grow it. They must understand analytics, have experience with social listening, and know how to use data to make informed decisions.

What You Will Do:

Define and help execute the global community strategy in collaboration with key partners on the core side of the 2K gaming business

Define, facilitate, and execute internal plus external communication processes between the 2K community, Developers, Publishers, and other cross-functional teams

Help execute both internal escalation processes and external communication best practices

Enhance and create policies and standards to facilitate a positive player experience

Collaborate with the global social media lead to define community-driven content, channel focus, and voice strategies that are ultimately informed by the holistic strategy

Lead direct-to-player communications that promote informational and two-way dialogue

Collaborate with content leads to conceptualize and integrate community-driven content into the calendar and cadence

Collaborate with our influencer and marketing teams to activate both 2K influencers and everyday gamers IRL and online

Conceptualize and execute community-facing events, as well as feedback loops to help inform our development teams

Utilize social listening tools to compile weekly reports, inform decision making, and make strategic adjustments

Advocate internally for players to all cross-functional teams but also have an understanding of business results

Who We Think Will Be a Great Fit:

Someone with a consistent track record of executing a multi-discipline, global community strategy. They must be insightful, patient, a true listener, and have a moral compass. This person must pay extreme attention to detail, be thorough, and be quality oriented. They must be able to manage competing priorities in a fast-paced environment while still maintaining quality of work, operational efficiencies, and organization. Adaptability and flexibility must be a second language. This person should be independent and proactive, but also collaborative. They should be creative, experimental, and always ideating ways to enhance our community efforts. They must always think about the big picture to ensure everything we do has purpose and is aligned with the overall global marketing strategy. This person must have a healthy balance of confidence and humility. They must have the hunger to learn more.

5+ years of community management experience ideally within the video game industry – experience as a people manager is a plus

A strategist by nature and a true visionary + executor

Experience with creating cross-functional processes and project management skills

Knows how to use all community platforms, their functions, and understands the specific nuances within each platform (Discord, Reddit, Twitter, Forums, Twitch, YouTube, etc.)

A keen understanding of hot gaming trends, platforms, and pop culture relevance

Fundamental knowledge of community strategy development

Experience with conceptualizing ideas and seeing them through to execution

Must possess these intangibles: Compassionate, listens first, detail oriented, can see plans through from start to finish, can combine quality with agility, can manage competing priorities, is efficient, organized, proactive, independent, collaborative, respectful, an excellent communicator, and is hungry to learn

Makes decisions that positively impact short term and long term #BigPicture goals

Strong knowledge of 2K franchises is required

Experience with social listening analytical tools and setting KPIs

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.