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Community Manager - Games

Community Manager | Brand & Content Marketing | London |Permanent

We’re Hutch Games, a mobile games developer & publisher with studios in central London, Dundee and Canada. Our mission is to build the most diverse and engaged automotive gaming community on mobile. Our games have been played by over 300 million people, with new titles in development.

We believe in putting our people first. Here you can make games without sacrificing quality time with family and friends. We strive to ensure our people are happy and healthy.

Our teams are small and empowered, they have the independence to take on creative and technical challenges together, to work collaboratively, to make great games and have fun along the way.

We believe in; Looking after our people, small empowered teams, complete transparency, test, learn repeat, community at the core and the freedom to focus on what truly makes a difference to our players.

We’re driven by our players! Come and Join the mission!

Community Manager

Hutch is looking for a community manager to join the team in London. As a vital member of the Brand and Content Marketing team, the Community Manager will join a dynamic and fast-paced environment and will spearhead the execution of our community strategies to drive growth, engagement and positive sentiment of Hutch’s game communities.

This is a role that will be taking on the responsibility of managing a community for one of our games, this includes managing but also building our community. Having the freedom to help devise the strategy through innovative methods.

Responsibilities

• Grow and nurture the community for one of our FTP mobile titles
• Create a roadmap of highly compelling and engaging social content that taps into the tone of voice and sense of humour of the game
• Execute the community strategy and work with the Head of Social to develop this over time
• Take responsibility for communication via all community channels (Discord, social media, website) and keep our players up to date.
• Proactively seek dialogue with our players, inform, listen, prepare the community’s feedback and deliver input to the game and marketing creative key stakeholders.
• Run the official Discord server, establishing an efficient and scalable strategy for moderation to ensure our communities are friendly and collaborative.
• Be the bond between the game team and players and work closely with key stakeholders to help develop new game features that are designed around the community’s preferences and play patterns.
• Execute strategic communications and delivery of live production initiatives to drive community engagement (live-streaming, events, contests, surveys, etc).
• Own regular reporting of the impact of key releases and other initiatives on community sentiment and other metrics
• Support player research initiatives providing insights from within the game communities.

Requirements

• Previous experience in Community Management / Social Media Management
• Excellent knowledge of Social Media platforms and tools (inc. services such as twitch.tv), as well as good skills in creating social media content.
• Ideally, you will have a love for gaming in general, as well as mobile gaming
• Excellent creative writing skills and an eye for what makes truly engaging social content
• A strong knowledge of our competitor's community initiatives and the desire/ capability to take Hutch to the next level.
• A good understanding of statistics and KPI measurements relevant for community management and social media
• A diplomatic and professional approach, able to gather and share information in an energetic and inclusive manner, while dealing effectively with challenging situations.
• Excellent communication skills
• Strong problem solving and organisation skills.

Bonus Points

• Experience with an established games company is ideal

Benefits

Life at Hutch

Our HQ is in the heart of Shoreditch, central London with other offices in Dundee and Mahone Bay, Nova Scotia. We're an agile, creative team with people at the core of our values. We reward our employees with

• Enhanced Maternity (18 weeks) and Paternity leave (6 weeks)
• Flexible working hours
• Remote working 2 days per week (Everyone is working remotely until it is safe to go back into the office)
• Excellent salaries
• Private health care
• Access to mental health initiatives such as private mental health coaching
• Weekly Yoga Sessions
• Support to learn, develop and progress within Hutch
• Personal Project Development Days
• Free snacks and drinks
• Lots of social events, game launch parties, Friday night drinks and much more

We value diversity and as an equal opportunity employer, we encourage applications from all suitable applicants. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please see Hutch Privacy Policy for details on how Hutch uses your personal data.

Come and find out more about Hutch. We make racing games, but it’s not the only thing that drives us - https://www.hutch.io/