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Community Manager (Contract)

Free Range Games
North America
8 days ago
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Free Range Games grows games the old fashioned way: we don’t put our team in cages, we work distributedly, and we don’t use toxic work/life trade-offs. Some of our crafters have worked together from PS1 to PS5 and will tell you about carving games one triangle at a time from punch cards.

We are some of the folk behind Spider-man, Tony Hawk, Lord of the Rings, Twitch Sings, Oddworld, Callisto Protocol, Shrek Super Slam, and dozens of mobile and web games. We believe every member of the team has a voice in what the game should be.

We prioritize community, family, and love-of-gaming over process, crunching, and TPS reports. And maybe that’s what you want too.

Responsibilities:
● Identify opportunities to grow existing platforms, and start potential new platforms, and create actionable plans to execute on those platforms.
● Moderate our community platforms and implement and enforce community guidelines to maintain a positive and welcoming environment. Address all conflicts or issues promptly and professionally.
● Find moderators and begin professional relationships with the moderators on the official account channels, training new moderators on brand voice and engagement rules, and assisting where needed to ensure a safe and welcoming environment.
● Anticipate and present potential community reactions towards new or planned content to the project team.
● Utilize social media management tools to schedule content and listen to the community.
● Create, plan, document, and execute community events on a regular basis, with the goal of increasing engagement and foster deeper relationships among players.
● Work closely and collaboratively with the Development Team to identify opportunities for community engagement or celebration. Provide community feedback and data to drive discussions around content and event planning.
● Identify and report monthly on key metrics demonstrating community health and growth, aligning with overall Marketing KPIs.
● Create well-written statements, website copy, social media posts, and event descriptions as needed on behalf of the game. Written communication should be knowledgeable and reflective of the current state of the game.
● Review, edit and publish internally crafted communications such as patch notes and blogs as needed to ensure brand voice consistency.

Qualifications:
● Proven experience as a Community Manager in the gaming industry.
● Passion for gaming and a deep understanding of gaming communities.
● Exceptional written and verbal communication skills (English).
● Proficient in social media management and community platforms.
● Ability to work collaboratively with cross-functional teams.
● Strong problem-solving skills and the ability to handle challenging situations with diplomacy.
● Basic Photoshop skills or/and video editing skills.

Equal Opportunity Employer Statement

Free Range Games is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Free Range Games makes hiring decisions based solely on qualifications, merit, and business needs at the time.

E-Verify participant

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Free Range Games participates in E-Verify.

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