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Community Manager, Benelux and Emerging Markets

Overview

Bethesda Softworks is a worldwide publisher of global renown. With an enviable roster of the most ambitious, lauded and beloved series, the company straddles genres and boasts open-world classics, post-apocalyptic epics, ongoing online sagas and stunning action titles within its portfolio. Part of the ZeniMax Media Inc. family of companies, Bethesda Softworks titles include instantly recognisable blockbusters such as The Elder Scrolls®, DOOM®, QUAKE®, Fallout®, Wolfenstein®, Dishonored®, DeathLoop®, Ghostwire: Tokyo, Prey® and RAGE®.

The successful candidate will manage the day to day operational activities surrounding the reporting and administering of online communities for our games – including official websites and social media channels. While working in a cross-functional team, the Community Manager will keep the BLX & Emerging Markets online community engaged and will constantly strive for new ways to grow and extend our reach. This individual will effectively utilize knowledge of our games and community to assist the Marketing/PR Department in executing our product marketing plans.

Responsibilities

• Assist and oversee community channels pre and post launch and help foster and build community-generated content, forum discussions, downloads, and other interactions.
• Work with other local community channels (first-party, retailer, fan groups, etc.).
• Spend time in both official and unofficial forums engaging directly with fans. Respond to issues where appropriate, give feedback to Global Community Leads and local team members about major and reoccurring issues, suggest actions and responses.
• Collaborate with internal departments to ensure that community feedback is addressed.
• Help develop community assets such as game videos, podcasts, developer interviews, product updates.
• Maintain consistent presence and promote user-friendly environment on community message boards.
• Manage & Support local community managers in Emerging Markets.
• Stay on top of community trends local to BLX & Emerging Markets.
• Oversee reporting from the Emerging Markets and feedback to PR & marketing teams.
• Work in collaboration with the Quality Assurance and Customer Support teams to ensure a positive player experience.
• Help conduct private and public tests to gather community feedback that will help improve final product quality.
• Create and distribute community reports including community reaction, metrics, and research.
• Developing community plans and strategies suitable for ZEL’s titles.
• Assist with the company's involvement in trade shows, exhibitions, and other events.
• Organising community events.
• Assist other members of the community team with community-related tasks.
• Generate reports regarding the online community and customer reviews; analyse the results.
• Comply with any requirements or guidelines as advised by ZEL from time to time (including but not limited to the Social Guidelines).
• Support and develop livestream productions for BLX & Emerging Markets.
• Build and Manage relationships with local content creators and partners.
• Other tasks as assigned from time to time.

Qualifications

• Bachelor’s degree in marketing, Communications, Public Relations or equivalent experience
• 3+ years of community/social media experience in gaming industry or similar entertainment industries required
• Technical knowledge of online community platforms, systems and software
• Strong understanding of popular social networking tools and trends
• Knowledgeable on latest technologies and techniques used in building and maintaining successful gaming communities
• Drive to innovate community practices and bring community management to the next level
• Proven history of maintaining and developing an online community
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Demonstrated initiative and positive spirit in a rapidly changing environment
• Experience with photo/video/podcasting editing a plus
• Ability to maintain strict confidentiality with privileged information, work well with others and handle a high-pressure environment.

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