Community Manager, Amazon Games

Amazon
San Diego, California, USA
24 days ago
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At Amazon Games, we believe that gaming has evolved from the earliest arcade communities, growing to the massively shared livestreams and online experiences of today, will continue to a future where everyone is a gamer, and every gamer can create, compete, collaborate and connect with others at massive scales. If you share our belief that games will produce some of the future’s most influential voices in media and art, come join us!

Are you a seasoned Community Manager with a passion for connecting the people who play video games with the people who make them? At Amazon Games, we take our Customer Obsession seriously and we are consistently working to find ways to be more communicative, transparent, and bring our customers into the game making process. We are seeking a creative, high energy, collaborative, communicative, and FUN Community Manager to join our team. This role is focused on player relations, advocacy, and engagement.

Amazon Games applies the principles of Amazonian culture to the world of game design. We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon. Across all of our teams and locations, we are united by a common purpose: to share great gaming experiences with customers around the world. We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future. With the power of Twitch and AWS at your fingertips, you will have the chance to innovate in gameplay, creativity, marketing, and technology, while working alongside some of the smartest and most creative minds in the industry.

Key job responsibilities
Responsibilities include:
- Building a deep working knowledge of our game and the features, systems, and content it includes
- Building and maintaining a world class feedback loop between the people playing the game and the people making the game
- Delivering Qualitative and Quantitative reporting
- Working to define and improve the tool set required for quality reporting
- Working with stakeholders and leadership to deliver valuable customer and business insights
- Partnering with Data and Research to analyze and interpret feedback
- Foster a positive, constructive, and communicative community of players that feel heard and appreciated
- Growing the core community in size and activity
- Acting as the voice of the Game Team on our official channels
- Participate in two way conversations with meaningful and high value contributions

We are open to hiring candidates to work out of one of the following locations:

San Diego, CA, USA

Basic Qualifications

- 4+ years of professional non-internship marketing experience
- 3+ years of Games Industry (supporting title Development, Release, or Live Ops) experience
- Experience using data and metrics to drive improvements
- Experience in severity measurement and issue escalation to live game teams

Preferred Qualifications

- Experience presenting ideas to various levels of an organization to gain support for initiatives

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $87,300/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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