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Community Management Coordinator

Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Currently, our Player Support Community Management department is searching for a Community Management Coordinator.

In this role you will work closely with CM team management and Player Support Coordinators to ensure CM business continuity and to enforce global HR and PS policies.

DUTIES AND RESPONSIBILITIES

• Assigning existing CM team members to (new) projects
• Supporting PMs/Leads in resource management during planned absences
• Setting CMs up with the required hardware and software for their jobs
• Work with PS Coordinators on payroll and WIW checks for the CM department
• Communicate department and service line news
• Overseeing and creating CM events within budget
• Providing guidance on employee feedback and evaluations
• Establishing performance improvement plans as needed
• Assisting PMs/Leads with disciplinary actions
• Probation management of employees
• Gathering feedback for contract renewals and salary increases
• Syncing with Helpdesk/PMs/HR about resignation
• Team documentation including start / end dates, projects, skills, etc.

REQUIREMENTS

• Excellent verbal and written communication skills
• English native language level (knowledge of another language a bonus)
• Superior competency using office software like O365, Google Business, etc.
• Basic IT knowledge
• Basic knowledge of documentation tools such as Jira, Basecamp, Notion, etc.
• A ‘can-do’ attitude (we value pro-activity)
• Problem solving attitude
• Ability to work effectively and decisively under pressure
• Ability to handle multiple topics concurrently and autonomously
• Highly organized with the ability to prioritize tasks
• Ability to deliver personal feedback in a friendly and professional manner
• Minimum of 2 years’ experience in business administration
• Basic knowledge of Community Management desirable
• Experienced in working remotely, and with remote teams
• Higher education in business administration, communication, adult education, or equivalent

Benefits

• An insider's view into the gaming industry, with lots of growth potential.
• Employment contract with the option of private medical care and shared-cost coverage for your MultiSport card.
• We're proud of our friendly and inclusive atmosphere. You're more than free to enjoy video games with your colleagues in our chill-out zone.
• Employee referral program - make an impact by inviting your friends to become a fellow Keywordian.
• Virtual company parties.
• If you come to the office, take advantage of our free bike parking. We're eco-conscious!

Sound interesting? We can’t wait to hear from you!