Command Centre Analyst
15 days ago
• Develop and distribute contact center reports in accurate and timely manner.
• Ensure all periodic and ad hoc reports/dashboards are prepared as per stakeholder requirements and frequency.
• Update and maintain reports in Power BI
• Automate reports using VBA Macros
• Update/Generate schedules using WFM tools
• Create/Maintain SOP’s
• ID management: Update the changes in role, attritions, new additions etc. accordingly in all tools and records accurately and in timely manner
• Follow up with stake holder whenever required, respond/acknowledge to all the emails accordingly
• Develop and maintain effective working relationships with operational leaders, and partners, both internal and external
• Participate in wider projects and initiatives.
• 2 – 3 Years of experience in contact center reporting, data analysis, MIS
• Should be amenable to work on different schedules (Day Shift, Mid Shift, Night Shift)
• Proficiency in Advanced Excel, SQL, VBA Macros
• Excellent Interpersonal skills and out of the box problem solving approach.
• Experience in developing dashboards and understandable reports using visualizations
PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.
We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is know industry wide for world-class art and is also our in-house game and product development studio.
Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.
In summary, we connect and bring fun to the world.
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