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Collection Specialist
2 years ago
Job Posting Title
Collection SpecialistSummary
The Collection Specialist is responsible for the timely collection of payments and dispute resolution on customer accounts. The role is also responsible for; monitoring the accounts receivable aging for accuracy; issuing credits and debits; and monitoring unapplied cash. This position will provide direct support to the Supervisor, Credit and Collections and will assist in key functions of the department such as month end reporting, monitoring of the aging, order approvals, and training new members to the staff. This position works closely with the Accounts Receivable Team. The ideal candidate will maintain professionalism and represent the Aristocrat Values: All about the Player, Talent Unleashed, Collective Brilliance, Good Business – Good Citizen.What you'll do
Key Role Responsibility:
- Support the Supervisor, Credit and Collections by:
- Assist in leading the day-to-day activities of the department including but not limited to; supporting other Credit and Collection Specialists and assisting in resolving account related issues, support internal customers regarding collection and dispute related inquiries; assist the Accounts Receivable Team including other internal functions..
- Monitor the A/R Aging and ensure KPO’s are consistently achieved.
- Preparation and completion of various month-end reports as assigned.
- Assist in the management of the Critical List report.
- Recommend provision amounts for the various ATI companies.
- Assist to ensure that collection targets are met consistently.
- Completion of Blackline tasks.
- Assist in approving orders that come through from OPAF and/or Parts.
- Preparation and submission of audit items, when requested upon.
- Assist in the facilitation and implementation of new and upcoming projects that arise.
- Train new team members.
- Contact customers via telephone, written correspondence, or in person, to collect payments on accounts that are past due.
- Research and resolve any disputes and escalate difficult issues as required.
- Review accounts receivable aging to ensure accuracy. Report any problems or variances to the Credit Manager.
- Work closely with the Billing team and all other internal departments of the company that pertain to invoicing inquiries, payment application, lease billing, contract disputes, taxes, shipping, etc.
- Issue credits and debits as necessary and in a timely manner.
- Monitor unapplied cash activity
- Regularly communicate with Credit Manager regarding accounts that need special attention.
- Other projects as assigned.
What we're looking for
- Associates degree in Business preferred, or related field.
- Minimum of 2 years’ experience in Accounts Receivable or a related field.
- Demonstrable skills in the Microsoft Office; particularly: PowerPoint, Excel, and Word.
- Strong communication skills - Ability to interact and work with the customers and internal staff with a positive attitude to collect funds and resolve issues, in order to protect the relationship and ability to work with them in the future. Must possess good written and verbal skills.
- Results oriented - Be able to quickly recognize account issues and resolve them in a timely manner. Possess the drive to want to resolve them and prevent them from happening in the futrue.
Why Aristocrat?
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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