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Client Engagement Manager
2 years ago
At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.
We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.
Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com
Job summary
The Client Engagement Manager is part of our Global Organization supporting the Service Line, reporting to the Service Line Director. Ideally based in one of our Studios but with extensive travel expected, she/he is a key member within the team, responsible for securing new clients and cross selling to existing clients.
Key responsibilities & activities
Responsible for Service Line revenue targetDevelop a sales strategy for the Service Line, with Client Partners and Sales representatives, that meets the Service Line targetsCollaborate with the Service Line Director in the creation and deployment of pricing policiesCollaborate closely with the Service Line Director and all SL team members to ensure revenues and margin targets are met and opportunities are maximizedDrive individual sales effort to key customers of the Service Line (working in conjunction with Client Partners and Sales team)Manage and grow a team of Solutions Managers and Marketing specialists, to act as the subject matter experts on capacities, pricing, solutions, RFPs and final negotiationsEnsure deals signed by all Studios are compatible with revenue and margin targets, within the given operational constraintsEnsure Service Line revenue forecasting is accurate and up-to-date, reporting on key metrics through monthly and quarterly reportsAs a trusted advisor, manage Service Line Client interactions to ensure existing Client revenue is safeguarded and long lasting strong relationships are maintained.Promote the SL services across media and events in coordination with the Corporate Marketing and the staff in charge of the SL Marketing.Requirements
TECHNICAL COMPETENCIES
10+ years experience in international games or technical services industriesDegree or Masters in business, sales, marketing or other related field.Proven experience in successfully managing Customer Support ClientsStrong understanding of the components of successful client relationshipsStrong experience in successfully delivering client-centric solutionsNetworking and Relationship building with the ability to successfully deal with large multinational clients up to C-LevelUnderstanding of business models and key metrics for companies in the games and interactive media industriesDeep understanding of market trends, competitor activities, industry dynamics and customer evolutionCapacity to research and perform data analysesTrack record of delivering increased revenue per clientAbility to present at Executives by creating PPT and other type of presentationsHigh proficiency with Excel and at least one BI toolSuperb written and verbal communication skills in EnglishHigh competency with SalesForce.comBEHAVIORAL SKILLSCreative and innovative thinkingStrong negotiating skillsPositive approach to problem solving and to team workingEnergy and stress managementStrong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organizationAccountability and dependability with the ability to work independently and as part of a teamHigh attention to detail and ability to deliver under pressure and to deadlinesExcellence in listening and negotiationAvailability to build relationships with people in different time zonesWillingness to travel as required.
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