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CSR Agent
2 years ago
We are Mythical Games. A Venture-backed next-generation game technology company at the intersection of video games and economics led by industry veterans. Our goal is to lead the industry by launching exceptional video game experiences that leverage distributed ledger technology while also providing a platform of robust tools that will allow any other game developers to do the same.
As a Customer Service Representative, you will be answering incoming case volume while providing best-in-class customer service and being a customer advocate.
Job Responsibilities
- Consistently provide solutions to our consumers and deliver an exceptional customer experience with every interaction.
- Determining the quickest, most effective ways to answer a customer’s questions.
- Escalating queries and concerns to the appropriate teams and departments.
- Work with QA on troubleshooting common issues within our Marketplace to find quick resolutions for our players.
- Support all customer contacts via email and social media outlets such as Discord and Twitter.
- Act with autonomy and creativity to serve our Marketplace users.
- Look for opportunities to improve the customer experience by sharing consumer feedback.
- Getting familiarized with our products so you can advise players on any questions, they may have.
- Supporting the community managers and Marketplace teams with ad-hoc tasks.
Qualifications
- A solid understanding of customer support practices.
- Experience in gaming, online marketplace, or banking is highly preferred but not mandatory.
- Tactfully able to deal with confidential/sensitive information.
- Detail-oriented and an analytical problem-solver.
- Naturally inquisitive and policy-oriented.
- Innovative with strong organizational and documentation skills.
- Experience in handling customer support issues.
- Excellent verbal and written communication skills.
- Able to work with high levels of discretion.
- Experience working in JIRA/Confluence/Looker is a plus.
Our team values diversity and believes that it strengthens our games, products, and communities. We strongly encourage POC, folks with disabilities, those belonging to the LGBTQIA+ communities, and folks across all gender identities to apply.
We offer our team benefits such as (but not limited to) high-quality Vision, Dental, and Health Care, generous Parental Leave, and Unlimited PTO to ensure that they actually take time off without the stress of needing to accrue time.
If you need assistance around accommodations due to a disability, please reach out to accessibility@mythical.games. We’ll be with you as soon as possible; our goal is to ensure an accessible and equitable interview process for everyone.
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