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Associate Systems Administrator

Bungie is searching for an experienced Associate Systems Administrator. You will be supporting the infrastructure and people working on our world class games. Bungie's IT Support team is a small group whose day-to day duties and challenges are varied, from supporting creative staff with high end applications to maintaining server and technical infrastructure. Ideally, you have strong troubleshooting skills, a team oriented attitude, exceptional customer service skills, and an interest in expanding your technical breadth. As we often tread the cutting edge on new technology adoption, adaptability and a strong desire to research, investigate, and roll out new technologies is a must.

With the uncertainty and rapidly changing circumstances surrounding COVID-19, most positions at Bungie are expected to onboard and work from home for a significant portion of 2021. In 2022, most Bungie employees will adopt a flexible schedule working from home part time (outside of positions identified as either 100% onsite or fully remote in WA/CA). Currently only a select range of positions are available for full-time remote work in CA or WA (please review location for details). Prospective employees located outside of CA or WA will need to establish WA state residency within 45 days of a start date. Bungie’s work from home, flexible work schedule, and remote policy is subject to change at the company’s discretion.

RESPONSIBILITIES

• Administer user accounts (Active Directory / Exchange Admin Center / Azure / Teams)
• Provide VLAN configuration support
• Install workstation operating systems according to documented procedures and/or customer specific needs
• Provides end user application support and troubleshoots computer and basic networking issues
• Run and/or punch down network cabling from switches or patch panels to desks, servers, etc.
• Provide support for Windows 10, and Macintosh OS, with limited troubleshooting of UNIX / LINUX systems
• Provide hardware, software and systems support
• Use custom tools to support users and their systems
• Install and track software and licenses
• Analyze and debug software applications
• Regularly create and update SOP documentation
• Patch and update workstation, server, and networking equipment
• Deploy and troubleshoot development hardware
• Maintain MDT deployment shares
• Maintain backup system and change out tapes in library
• Configure and monitor sensors for critical tasks and problems
• Provide technical support to peers during problem determination and resolution
• Assist with equipment installation/relocation during team reorganizations and expansions
• Participate in the maintenance of equipment inventory and related documentation
• Rack and install server and network hardware
• Receive and ship inventory on an as needed basis
• Documents approved articles, processes, and configurations to IT Support knowledge base
• Support the configuration, deployment, and maintenance of all systems
• Assists with the administration of network services, servers, and backup systems

REQUIRED SKILLS

• Prior relevant IT experience
• Ability to work in a multiplatform hardware environment (PC, MAC, Server, IOS, Android, Linux, HyperV, VMWare)
• Proficient in installation and administration of multiple operating systems, including Windows and Mac OS
• Experience with IP networking (subnetting, VLANS, routing)
• Proficient with common software applications such as Microsoft 365 Productivity Apps, Mac Office, and common protocols like SSH, FTP, etc.
• Proficient with command line tools
• Backup system experience
• Must be self-motivated, team player and able to immediately contribute to a fast paced, deadline intensive environment
• Must be able to learn quickly in a highly technical fast paced environment
• Excellent organizational, time management, project management, and customer service skills are required
• Excellent written and oral communication skills are required
• Experience in a role involving direct customer contact (internal and external customers)
• Must be able to lift a minimum of 75 pounds as needed

NICE-TO-HAVE SKILLS

• Degree in an IT associated field of study
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Some experience with AV systems (projectors, streaming/capture technologies, audio receivers, etc.)
• Ability to take ownership of projects
• Self-starter and ability to work without supervision
• Ability to work well within a team
• Server HW troubleshooting, and experience in a high availability datacenter style environment
• Experience in configuring, troubleshooting, and managing redundant disk arrays in servers