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Associate Operations Manager, Games

Job Description

Job Purpose:

The Games & Services Operations team takes care of Player Experience at its core, driving an improved experience by leveraging data and player stories to bring insights to wider Ubisoft teams. The team surfaces and communicates strong recommendations and concrete use cases, to ultimately remove friction and help achieve company goals around acquisition and retention.

Your role would be to lead the team that work on the Ubisoft Games experience, working on famous games such as Rainbow Six: Siege, Assassin’s Creed Valhalla, Far Cry 6 and many more. You will manage a team of dedicated games specialists whilst also leveraging resources to support your operations through an internal development program. You will be in charge of implementing the vision you have designed, ensuring the growth in skills, scope and influence of your team whilst also ensuring optimum impact of your operations on Player Support KPIs.

Through your activities, you will engage with various teams and build a strong network within Ubisoft, lobbying for the Player Experience and placing players firmly as a key stakeholder.

Mission

Being the Player Live Operations team, protecting the player experience in Ubisoft Games:
• Shape & implement a vision, driving your team to effectively represent the player voice for all Ubisoft Games.
• Lead the Game Operations team toward being risk mitigators and opportunity creators for other CRC teams by using your network & awareness of upcoming live activities.
• Design & Report on KPIs to review the health of Ubisoft Games on the Player Experience & operational support side.
• Ensure your operations are enabling Player Support to meet their KPIs and empower them to ensure the maximum efficiency to provide players the smoothest experience with the processes, information, tools & voice they require.
• Design & Report on KPIs to review the health of Ubisoft Games on the Player Experience & operational support side.
• Develop & coach a team of Specialists to increase their Live Ops expertise.
Manage a resource sharing & growth program allowing you to bring scalability & succession plans to your operations:
• Lead a program allowing Player Interaction Specialists to grow toward Live Operations management and be involved in supporting Game Operations.
• Oversee the performance management of people involved in your operations through the growth program ensuring their management are aware of their evolution.
• Help forecast activity needs to give visibility on the extra resource you plan to leverage.
• Build a succession plan to support growth in your team & increase expertise in the local pool of talents.
Guide the team to convert their expertise to projects aiming to improve Player Experience:
• Place Game Operations as a key stakeholder in player experience for Ubisoft Games.
• Help the team leverage players voice & data to create and convert opportunities to improve the Player Experience.
• Ensure learnings from live games are leading to projects to help design a better player experience.
• Grow & maintain a network allowing your team to be involved at design phases.

Qualifications

Skills and Experience
• People and management skills to operate a strong, engaged and motivated team.
• Ability to build, sell and put in place a strategic vision.
• Proven record of challenging the status quo and successfully driving change.
• Natural networker, able to increase your influence through positive collaboration.
• Positive mindset with the ability to transform a challenge or problem into an opportunity.
• Agility to take opportunities that weren’t planned for.
• Charisma to represent the CRC with external stakeholders.
• Ability to coach people and develop raw talent.
• Ability to leverage data to create insightful reports and take data educated decisions.
• Strong understanding of video game production environment to help your team influence decisions.
• Ability to work with a busy schedule in a fast paced environment.
• Good organisation and logical thinker.
• Resilient with a good sense of humour
• Strong interest and passion for our industry and video-games with a will to improve player experience.

Additional Information

Benefits

With Ubisoft CRC, you'll receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC

Perks:

• We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
• We have a kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
• Regular professional and social events
• Monthly Ubidrinks
• Flexible working hours
• A casual dress code
• Fun, we like to work hard but have a laugh too!

For the safety of all our teams we are currently working remotely. We hope to return to our CRC home very soon and anticipate a blended working pattern combining office and home based working in the future

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft's 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown!

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. With 245 employees from 29 different countries, the Newcastle-based CRC is made up of Player Experience, Community Management and Knowledge Management teams. Their goal is to provide an awesome experience that will enrich the lives of players across the EMEA region (Europe, Middle East, Asia & Australia). Collectively we work together to making better gaming happen!